Waze forum

Many people periodically find problems surrounding their points or rank. The Waze Wiki covers a vast majority of these questions.

Two particular entries are focused on the topic of rank and points and should be reviewed first before posting a question on this topic in the forums.

Your Rank and Points - This page covers a lot of topics including "My Dashboard", how points are calculated, bonus point opportunities, ranks in the client and map editor, VIP users, and Waze Champs.

FAQ - The most common questions are covered in this extensive list. Most people will run into these questions at some point, so it might be good to review them all in advance. The FAQs most related to Ranks and Points are:

• My Dashboard points are missing - You might be on the wrong server.
• Missing bonus points - Usually waiting a week or so will let them catch up.
• When are weekly points calculated? - Monday through Sunday and appear Monday morning.
• Do I collect points without navigation turned on? - Yes
• Do I collect points with bad data network connections? - Yes and no. Read the FAQ for an explanation.

If you don't see your question covered in these links above, then return to the Ranks and Points forum and search for your question to see if someone else already asked it recently. If you don't see it please feel free to post your question as a new topic. Be sure to mention if you already went through these steps as feedback to the other Waze editors that your question was not already found and maybe we should consider adding it to the current set of questions and answers.

"Monday through Sunday and appear Monday morning."

With a Global system which timezone does this comment refer to?
Does this differ for the NA and World servers?

If you are new as in only one or two weeks in, there is a current problem with the servers showing your points and likely updating any ranking info. They are working the problem and it may not be sorted out before sometime Sunday or Monday. Rest assured all your data is being collected.

Separately you should be sure you are logged into the proper server as show in the links in the OP.

Welcome to Waze. Be sure to read the key editor guidelines in the links in my signature line to help smooth your introduction. Feel free to send me a PM if you have questions. I love to hear how new users do with the information since we know it so well it is hard to judge if we have it worded best.

Gracias

Por favor esto también si pueden póngalo en español. Muchas gracias

Google Translate wrote:Please if you can put it also in Spanish. thank you very much

I've been reading through this information, but I'm a brand new wazer and I still don't understand what's going on.

I have no points. Not in the app and not on the site. I've been driving and reporting, but I still don't have any points. I thought that I read that it should update the server each time the app is closed, but this original post here says something about points being calculated weekly? I did check that it's not a dashboard issue.

Please help me understand if there's a problem and what to do about it.