my points are gone from the app, but still there in the web

my points are gone from the app, but still there in the web

Quote

by ibti1983 Sat Jul 20, 2013 1:58 pm

Hello all,
I lost all my points in the app; it has been a week now and nothing changed.
I live in the US but I'm visiting the Middle East now, and I lost the points since I arrived the destination.
When I log in to my account on the website and check my dashboard, I find my points I earned in the US, but I have 0 points in the app.
What's the problem? and How can it be solved? Did I actually lost all my points or it's just a temporary thing?

Thank you all in advance for reading the post and the help

ibti1983: Posts: 3

Quote

Re: my points are gone from the app, but still there in the

Quote

by AlanOfTheBerg Sat Jul 20, 2013 5:42 pm

The last few times I've see/heard of people requesting the merge of data, Waze has refused. I've got bunches of points on both sides too. It's not, to me, worth worrying about.

AlanOfTheBerg: EmeritusChamps; Posts: 23627; Has thanked: 568 times; Been thanked: 3480 times

Wiki Resources: Map Editing Manual | alanoftheberg@gmail.com
Oregon-based US Ex-Global Champ Editor | iPhone13Pro - VZ

Quote

Re: my points are gone from the app, but still there in the

Quote

by AndyPoms Sat Jul 20, 2013 2:59 pm

You have one user account - but the points and drives are kept separate on the two infrastructures (NA & ROTW). Points you accumulate outside the US & Canada are kept on the ROTW Server (http://world.waze.com.

AndyPoms: EmeritusChamps; Posts: 7223; Has thanked: 65 times; Been thanked: 990 times

https://www.waze.com/wiki/images/f/ff/W ... 00k_6c.png
Waze Champ & Forum Moderator
USA Country Manager
Senior Area Manager: State of Connecticut
Wiki: Editing | Best Practices | FAQ

Quote

Re: my points are gone from the app, but still there in the

Quote

by AndyPoms Sat Jul 20, 2013 5:30 pm

ibti1983 wrote:
AndyPoms wrote:You have one user account - but the points and drives are kept separate on the two infrastructures (NA & ROTW). Points you accumulate outside the US & Canada are kept on the ROTW Server (http://world.waze.com.
Thank you so much; so, my points won't be merged together as mentioned in the image attached?

Not automatically. If this is a one time trip (like a vacation), once you get back, you can ask support to move the points, but they may or may not do it.

AndyPoms: EmeritusChamps; Posts: 7223; Has thanked: 65 times; Been thanked: 990 times

https://www.waze.com/wiki/images/f/ff/W ... 00k_6c.png
Waze Champ & Forum Moderator
USA Country Manager
Senior Area Manager: State of Connecticut
Wiki: Editing | Best Practices | FAQ

Quote

Re: my points are gone from the app, but still there in the

Quote

by ibti1983 Sat Jul 20, 2013 4:52 pm

popel22 wrote:Different server, different points ?

Thanks, I'm aware of that.

AndyPoms wrote:You have one user account - but the points and drives are kept separate on the two infrastructures (NA & ROTW). Points you accumulate outside the US & Canada are kept on the ROTW Server (http://world.waze.com.

Thank you so much; so, my points won't be merged together as mentioned in the image attached?

photo.PNG: (160.34 KiB) Downloaded 586 times

ibti1983: Posts: 3

Quote

Re: my points are gone from the app, but still there in the

Quote

by ibti1983 Mon Jul 22, 2013 8:00 pm

AndyPoms wrote:
ibti1983 wrote:
AndyPoms wrote:You have one user account - but the points and drives are kept separate on the two infrastructures (NA & ROTW). Points you accumulate outside the US & Canada are kept on the ROTW Server (http://world.waze.com.
Thank you so much; so, my points won't be merged together as mentioned in the image attached?
Not automatically. If this is a one time trip (like a vacation), once you get back, you can ask support to move the points, but they may or may not do it.

AlanOfTheBerg wrote:The last few times I've see/heard of people requesting the merge of data, Waze has refused. I've got bunches of points on both sides too. It's not, to me, worth worrying about.

Thank you so much guys; I really appreciate it

Have a good one!