When you are just starting out, it will be very frustrating at times! Have patience !
Please know that this topic is very high up on the list of FAQ's.
Take the time to dig into the "Read this First" at the top of this forum page. Your answer is there.
As precaution against "not getting all the points you deserve" while traveling over long distances;
Keep an eye on the gps signal strength of your device. If it drops to one bar, or "no signal" then Waze has no way to determine the distance you have driven, and no points will be given.
When the signal and the bars return, waze may have not reactivated the logging of your miles.
This is my opinion only, I found out the hard way, after receiving No points and No editable area, over the next 220 miles of very strong gps signal !! This area had never been edited or updated, and unfortunately I could not help! Waze support could not help resolve this.
From my lesson learned, now I perform a quick power off reboot of the the device and then re-open Waze navigation ap, After the signal strength returns.
This insures that Waze ap is getting a "fresh start" !
This has worked well for me and have never experienced any more "missing miles or points" since.
A second bit of advice is to check out the "signal strength of your phone carrier" before you travel, especially in "rural" areas.
Every carrier has a "signal coverage map" on their web site. This valuable information will help you to anticipate where the "signal data lapses" will be, if any.
Hope your issue gets resolved
Welcome to Waze !