These instructions are version 1.00 Last edited 1 November 2010
This forum is where you can get help when you believe Waze is not providing the optimal (best) route to your destination. The most likely reason is that Waze does not know the better route is valid. By driving along a better route Waze will learn which turns are allowed, and which roads exist and their direction. And then the better route will be used. This can take many weeks. Map editing is faster, more complete and more accurate. But it takes more effort.
It is also possible that Waze is providing the best route, and that you are mistaken about which is better. And it may be that it takes time for Waze to learn the average speed of the roads, and which is the best route at different times of the day. This forum can offer an extra set of eyes, and a review of the route.
To get a review of a route you must clearly give the starting and ending point of your route, so that anyone in the world can identify the place
. For your privacy, I suggest you do not offer a route directly to or from your home or work. Instead choose a start and end that is close, or goes past home or work.
To ask for help, add a new topic, with the subject of the approximate area, state and country. You should give the current working route using the Livemap. Choose your route either by:
a) click on Get Directions
, enter From and To addresses and click on Navigate
b) click on the start point on the road, choose Set as Origin
, then click on the end point on the road, choose Set as Destination
Then click on the Waze logo in the top right of the Livemap. It is mostly hidden by the Route Information box but don't close that box. Just click on the part of the Waze logo you can see. Then copy the address from the browser window that will look something like this: http://www.waze.com/livemap/?zoom=8&lat ... g=22487076
It would be very helpful if you also suggest an alternative route that you think is better.
a) Use Google Maps
to get directions from the start and end point. You can choose any alternatives that Google may offer you, or manually edit the route that is given by dragging the route to different roads. Then click on Link to generate a URL which you can copy and then paste into the forum topic, eg http://maps.google.co.nz/maps?f=d&source=s_d&hl=en&geocode=FfsJzf0dmFVtCikpe3qdK0sNbTFer-Pcu2bmUg%3BFVgAzf0dHeBrCimNGegabkkNbTH41TZ_SA_S6w%3BFeSJzP0dVXhqCinNMuep30UNbTECo_Ng-B0NCw&saddr=selwyn+road,+howick&daddr=-36.89668,174.841885+to:alex+boyd+link&sll=-36.927004,174.749781&sspn=0.008937,0.01929&ie=UTF8&z=12&via=1 OR
b) name the starting and ending roads in full, and roads that you think should be included, and those that should be left out, in the better route, in full
eg From Robby St, Wilsonville, Oregon USA To NE Yamhill Rd, Yamhill, Oregon, USA, using State Highway 99 West and not using SW Tualatin Sherwood Rd
Unpaid wazers like you, who love maps and solving puzzles, will volunteer their time to help make Waze routing work better for you. You need to be patient, polite, and be prepared to do some work yourself. You may be the only one who can edit the map in your area, but it is easy, and you'll get step-by-step instructions. We will help you to solve the problem yourself.
All the information you need for map editing can be found at http://www.waze.com/wiki/index.php/Map_Editing
. Tutorials and simple step-by-step guides will be added shortly. Reading other topics in this forum will be helpful.The basic approach is to look for reasons why Waze would not choose the better route. Check that roads along the route exist with the correct directionality and that all the junctions correct allow and restrict turns from one road to another. Look at the average speed on roads along the different routes. You should focus on roads you think are part of a better route.
On long routes, you may find that routing seems optimal most of the way, so the detailed work can start at the point where routing seems to make a bad choice.
Please do not add your problem to someone else's topic – start each problem route in a new topic, even if you have more than one. Because it takes days (sometimes up to a week) for map edits to be transferred to your smartphone, you will have to wait to see if the routing works correctly. Please report back with any outstanding problems, but also report back with success, so your topic can be marked as solved.
If you don't respond to requests for additional information, or actions to take, then your topic is likely to be closed by the moderators.
If anyone complains that Waze does not provide optimal (or the best) route,s please refer them to this forum.