Facebook Connect won't work via desktop

Moderator: Unholy

Re: Re: My Dashboard > Facebook connect failed

Postby dmcconachie » Mon Jan 07, 2013 7:26 pm

felipeedwards wrote:Hi Andy. Thanks for your answer, but it isnt helpful. To make the facebook conection is the problem. I keep triying different browsers but fail
thnks

But have you tried within the app itself?
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Re: Facebook Connect won't work via desktop

Postby daftpaul » Sat Jun 01, 2013 5:47 pm

Is not working yet. :C
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Re: Facebook Connect won't work via desktop

Postby AndyPoms » Mon Jan 07, 2013 7:59 pm

AlanOfTheBerg wrote:Thanks for the merge.
AndyPoms wrote:Once you are connected on the app, the dashboard will reflect that fact.

Actually, this is not the case, at least not for me. I'm definitely connected to fb in the app, but the Dashboard does not reflect this. I don't really care about the dashboard part because I can see it is actually connected. The website page isn't working properly and I really don't know why people care. There's nothing to "do" after it shows connected on the web. There's no additional functionality which is missing. The app side is the only part which matters.

Does your dashboard look like the image below after connecting? If so, Waze & Facebook at connected and the link is good to go.
facebookconnect.jpg
facebookconnect.jpg (5.89 KiB) Viewed 2916 times

I actually connected my Waze & Facebook using the app after this issue started and it seems fine.

Also, Alan, there was a time after version 3.5 (both platforms) came out that Waze asked us all to re-connect our Waze & Facebook accounts (if we wanted) because a change led to a disconnection for all users.
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Re: Facebook Connect won't work via desktop

Postby AndyPoms » Mon Jan 07, 2013 7:44 pm

I've merged the 3 topics on this issue into one so it is more manageable.

The current workaround for this is to make the Waze-Facebook Connection in the Client App (on your phone/tablet). Go Menu -> Settings -> Social Networks -> Facebook. Once you are connected on the app, the dashboard will reflect that fact.
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Re: My Dashboard > Facebook connect failed

Postby AndyPoms » Mon Jan 07, 2013 12:23 pm

robbert-slakhorst wrote:Is there a solution for this problem?
And this is a known issue by the makers of Waze?

Yes, make the Waze-Facebook connection in the app.
Yes, Waze is aware.
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Re: Facebook Connect won't work via desktop

Postby alxjalmeida » Fri Jan 11, 2013 2:31 pm

I have noticed this as well. I don't agree with the claims others are making that there is no functionality on the website by being connected to Facebook. For example, I can't load my friend list on the waze website. Facebook works just fine on the client which is key, but it would be nice to see this fixed if it is a simple Waze/Facebook API issue.

Thanks!
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Re: Facebook Connect won't work via desktop

Postby Alexandre-Barros » Fri Jan 04, 2013 2:44 pm

This support topic was helpful for me. When I logged in world.waze.com, I saw my points and my driving history, but still cannot connect to facebook.

SUPPORT TOPIC:
Can't see my points
If you are using Waze in North America (USA and Canada):

Go to http://www.waze.com/dashboard

If you are using waze anywhere else in the world:

Go to http://world.waze.com/dashboard

Here you can modify your Password and Email address.

In addition you can view your:

Points

Routes

Map Updates

Driving Alerts

New Recorded Kilometers

Your Ranking

And when was the last update of your points.
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Re: Facebook Connect won't work via desktop

Postby Alexandre-Barros » Wed Jan 02, 2013 10:58 pm

I have the same problem. Tested on Internet Explorer and Google Chrome. Cookies enabled.
I GET THE PROBLEM THIS WAY:
1. Access www.waze.com, login with Waze account and click on Dashboard. The field "Facebook connect:" appear as "Not conected".
2. The first time I click "Login with Facebook", the Facebook login page is opened and, after submit my credentials, I am redirected back to the Waze dashboard, but the field "Facebook connect:" still appear as "Not conected".
3. Once I have logged in Facebook one time, all the times I click "Login with Facebook", Dashboard page is reloaded, but I remains in the same state.
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Re: Facebook Connect won't work via desktop

Postby AlanOfTheBerg » Fri Jan 11, 2013 5:08 pm

alxjalmeida wrote:For example, I can't load my friend list on the waze website.

Agreed. There is something broken for many of us on the website related to facebook.
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Re: Facebook Connect won't work via desktop

Postby AlanOfTheBerg » Tue Jan 08, 2013 5:21 pm

AndyPoms wrote:Does your dashboard look like the image below after connecting? If so, Waze & Facebook at connected and the link is good to go.
facebookconnect.jpg

I actually connected my Waze & Facebook using the app after this issue started and it seems fine.

Also, Alan, there was a time after version 3.5 (both platforms) came out that Waze asked us all to re-connect our Waze & Facebook accounts (if we wanted) because a change led to a disconnection for all users.

No, it does not look like that. It shows disconnected and clicking on the button, as others have stated, does nothing but spin for several seconds then reloads the page. The app is connected to fb just fine as I can see all my fb friends.
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