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Login to Account not possible

Post by DE01-2
I forgot my password, but I do know my username.
Using waze options forcthis case: I followed instructions and entered a new password.
Unfortunately I got network errors while doing this, and now I cannot enter a new passwort anymore.
As I don't have an E-Mail binded to my account, how can I reset passwort? Don't want to loose my thousands of points??
Can someone help?

Kind regards
T. (written from different account/friend of mine)
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Re: Login to Account not possible  [SOLVED]

Post by CBenson
Have you tried the instructions here: https://www.waze.com/forgot_password
CBenson
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Re: Login to Account not possible

Post by CBenson
Not sure. I'm not on iOS and I haven't encountered the network error. But I've been able to register a different phone number to my username at different times.
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Re: Login to Account not possible

Post by CBenson
Great, glad to hear.
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Re: Login to Account not possible

Post by DE01-2
Thanks for your immediate answer.
I tried it two times sending me an sms, but while entering an new passwort waze always showed me a network error!
Now, waze ignores this account recovery option via app and wants me to register my phone number (again).
I guess by doing this, waze will create a new account loosing all my data, right?
as I never registered my email, I see no way to get back to my account at the moment.
(phone Number and username still the same, using ios app)

Many thanks
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Re: Login to Account not possible

Post by DE01-2
Ok, I could give it a go.
But I assume you had your password while registering different phone numbers? how else could waze know?
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Re: Login to Account not possible

Post by DE01-2
Yes! Worked.
waze asked me if the registered user under my phone number belongs to me.
Doing some internal checks, waze recovers my account!
Going to (good)sleep now in germany.
Thx a lot.
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