Updated an hour ago

I-Hate-Traffic wrote:Broke again, last 4 days.

Dashboard rankings haven't changed since 1/31 however miles are updating.

Likewise Scoreboard.
My dashboard points have continued to accrue, haven't noticed the ranking change or edit count.

North America appears to have updated.

rjvaneyk wrote:The Dashboard has not been updating the points again for almost 24 hours now.

24 hours is nothing... That happens all the time.

I'm more concerned that the tile updates have been very irregular for the last couple of months.
We fix problems on the map, tell users that it has been corrected, but the problem remains for a week or more.

We haven't had a NA tile update since the 28th.
Last one before that was the 26th.
We had a gap from the 19th to the 23rd.

About 4 hours ago here... looks like it matches the app which has been updating regularly.

Zoolander-Hey wrote:Ha, well played!

The interesting thing is that the app is updating, just not the dashboard.

That's very typical.
One updates but not the other, sometimes the scoreboard stalls, or both are updating but there is a mis-match with the app showing more points, or WME showing more edits.

It always resolves for the most part.
There were issues last summer when a major WME update and app update came in while there were problems and some points were lost... but that is very rare.

I-Hate-Traffic wrote:Come on guys, it's been a work week and your app is still broken.

What I'm more concerned about is we went almost a full week without a map tile update (8/29), finally got an update last night, but it only updated to the 2nd.

It's really a pain to have to deal with reporters you've told you've fixed a problem and a week later the problem remains.

Your points and ranking are still there... look in the app and you'll see them.
You haven't "lost" anything.

PiDeSc wrote:I have the same issue. Although my account was created some time ago, I started using the app yesterday. Drove yesterday (more than 24 hours ago by now) and today, but my points in the app as well as on the Web dashboard remain at 0. Some entry in the FAQ mentioned that this could take as much as 7 days to update, is this correct?

Yes, it takes some time for points to appear on the dashboard.
They normally update nightly, but there are periods of delay.
Give it a week and if nothing changes, open a trouble ticket with support.

I-Hate-Traffic wrote:

taco909 wrote:

I-Hate-Traffic wrote:Come on guys, it's been a work week and your app is still broken.

What I'm more concerned about is we went almost a full week without a map tile update (8/29), finally got an update last night, but it only updated to the 2nd.

It's really a pain to have to deal with reporters you've told you've fixed a problem and a week later the problem remains.

Your points and ranking are still there... look in the app and you'll see them.
You haven't "lost" anything.

Yea, but it still reports Ranking as 0. It's been broke since last month.

Dashboard, yes... Same for mine.
The scoreboard in the app is accurate and changing day to day.

Points, surprisingly, Dashboard, WME, and the app scoreboard all match, so all of your points are there, it's just the ranking that's missing from Dashboard.