So after a VERY frustrating experience with the NEW update (13 March 2015) my app was very unstable. It would crash every ~10 minutes. So I uninstalled and tried to log back in. But surprise surprise, I can't. I never put an e-mail address in (and apparently a password).

I had to sign up for a new account just to get in here to ask this question. Apparently when you sign up for a new account, you don't even need to put in a password.

Sooooo, my question is, if you are going to require me to put a password in to verify my account (beyond the phone and number used), why am I not prompted to MAKE a password upon creation? And since I did not change the password (like I did to log in here), what is my password to log in? Is there a default password or what? I'll post my original username if someone from Waze support can actually help.

I forgot to mention I've tried ALL the recovery options. The text I get "when I have a username but no password" just sends me back in to the app sign in screen because you need to already be signed in on your phone to change your password. Why would I even need to do that if I am already logged in!?...ridiculous.

@EncartonRevived & HappyVehicle

The following is clearly stated in the ! ATTENTION: READ HERE FIRST ! section

This is a Community Forum
This forum is lightly monitored by Waze employees and is supported by the Waze community users. When significant issues or bugs arise, these will be made visible to Waze directly by members of the Waze Global Champs.

Also right within the app you do have help/support links. You can also find it on the web here:
https://support.google.com/waze/#topic=6273402 Did you check the FAQ at all ?

Before warning others that there is no support you could have looked more attentively in your app for it or Googled it as you find the google support pages very easily with a web search.


That said, try those links and eventually you will find a way to contact Waze about it if nothing suggested in the help can solve your problem.
But Waze community members of this forum are NOT devs and cannot access people's accounts, only the staff can do it. So we can hint you to solutions but we are not tech support people with full access to the Waze servers and database.

EncartonRevived wrote:My bug is on the list of "Known issue in this version" in the FAQ.
But from there, there is nothing indicating what next to do or anyone to contact about it.

EncartonRevived wrote:-edit-
But it looks like I just found the 'open a ticket' at the bottom of the FAQ there.

They all miss it - at first - you're welcome

@Joe and BlackMazda:

Use this link: https://support.google.com/waze/answer/6276841