New phone / 'lost in stratosphere' message
Hello all,
I moved to a new phone and tried to sign in to my Waze account but couldn't. I didn't register with a name/password - only my phone number. I tried the account using the verification code but each time I did that, I got a 'sorry' message ('lost in stratosphere').
I've now had to start a new account and my phone number is associated with that. How can I get in touch with Waze to reopen my account with my old user name?
Thing is, I had accumulated over a hear and a half of points and use my account religiously every day.
Thanks!
I moved to a new phone and tried to sign in to my Waze account but couldn't. I didn't register with a name/password - only my phone number. I tried the account using the verification code but each time I did that, I got a 'sorry' message ('lost in stratosphere').
I've now had to start a new account and my phone number is associated with that. How can I get in touch with Waze to reopen my account with my old user name?
Thing is, I had accumulated over a hear and a half of points and use my account religiously every day.
Thanks!
Re: New phone / 'lost in stratosphere' message