Waze forum

Hi guys,

I have an issue with the forum mails. The search function revealed that a few people mentioned the same behavior but I didn't really find a solution or a dedicated thread. Forgive me if I overlooked it.
Here's what's happening: Since the last big forum changes the links in the forum email notifcations stopped being clickable (see attachment).

The problem seems to be that the mandrillapp.com tracking service has been added but the HTML is screwed up and link itself is empty. The Forum link text world.waze.com/... is outside of the <a></a> Elements.
Anyone else noticed this or is this some serious misconfiguration on my side? Most of my fellow Wazers told me that their links were all clickable, so why is this happening? Is my client (Thunderbird) picky and other email clients are auto-correcting the problem?

Wolfgang

For what i can remember this service has been disabled

Inviato dal mio Nexus 7 con Tapatalk 4

No news from my side. It's still happening and I don't have the slightest clue why. It happens on multiple computers as well as on my webmail client so I guess it's not a thing of a anti virus changing mail content or something like that. Worst case it's my mail server that changes something before the messages even reach the clients (who knows). I'll switch my email address to GMail and see if this changes anything.

Wolfgang

Changing the email address to GMail didn't change anything in Thunderbird. When accessing the email though mail.google.com it shows that GMail is obviously auto-correcting the error because the links are clickable. But when looking at the message source the link text still comes right after <a></a> and the link itself is empty. So this seems to be an email template issue. Could someone from the staff please look into it? I can't believe I'm the only one facing this weird issue.

Wolfgang

paulrissaweg wrote:this is a sourcecode-example of my notification in Outlook (yes, clickable):

Code: Select all

<a href="http://mandrillapp.com/track/click.php?u=9825135&id=29dda5a56b354684a33c7e2b165119c9&url=http%3A%2F%2Fworld.waze.com%2Fforum%2Fviewtopic.php%3Ff%3D16%26t%3D59777%26e%3D533240&url_id=1912dfe64639cba4465f94805fed49b682a23ddb"></a>http://world.waze.com/forum/viewtopic.php?f=16&t=59777&e=533240<br><br>

So your <a>-tag thing is not the problem...

It is! Look closely (I'll leave out the long URL from mandrillapp.com):
<a href="http://mandrillapp.com/...">[b]</a>[/b]http://world.waze.com/forum/viewtopic.p ... 240<br><br>

The <a> Element with the href Attribute opens and then </a> closes again. Then afterward there's the Forum URL. This is how it should be:

<a href="http://mandrillapp.com/...">[b]http://w ... 7&e=533240[/b]</a><br><br>
The text needs to be between <a> and </a> to be recognized as a link. It seems like that some clients such as Outlook or even webbrowsers perform some sort of HTML Sanitation. Thunderbird on the other hand seems to be strict. Since there's no text within the <a> element, there's nothing to click on.

I'm still puzzled that this problem still exists. There is an extension called "URL Link" for Thunderbird that allows to select a URL, right click and select "open" (just like paulkok_my described). But still, it's annoying as hell.

I'll see if I can forward this to someone in the Waze staff.

Wolfgang

I forwarded the issue to our community manager Liz and she was kind enough to pass it on. The emails work fine again for me - problem seems to be solved.

Thanks to everyone who was involved!

Wolfgang

asterix06 wrote:For what i can remember this service has been disabled

If you're referring to the mandrillapp.com service - the links are still there. Even in the now clickable version. It does forward to the correct forum address so it has to be active in some way.

paulkok_my wrote:I received email notification to this thread and the link is clickable already.

Yeah, it's working again, although there problem still exists for subscribed forums and PMs. But Liz is already on it.

Wolfgang

I'm also facing the same problem on the URL not clickable. Luckily I'm using Chrome. I just highlight the URL address, right click and select goto the URL address. Chrome will open another tab to the URL address.

I received email notification to this thread and the link is clickable already.

Any news about that? Solved or still troubles...?