Forum e-mail notifications have stopped

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Forum e-mail notifications have stopped

Postby GangMan » Tue Feb 11, 2014 12:13 am

Hi,

I'm opening a separate thread in hopes that someone can help me with this issue or experiences something similar. For nearly 1 1/2 weeks now I'm not getting any e-mail notifications from the Waze Forum for subscribed topics, forum or private messages. I didn't change anything in my settings, they just stopped. Also all subscribed topics and forums are still listed as subscribed.

I tried switching the e-mail address in the dashboard to GMail to see if e-mails would be dropped by my mail server. Didn't change anything, still no notifications.
I already contacted support via NanoRep, no reply so far.

This is pretty annoying since I rely heavily on notifications and I feel like the fault is not on my side. On the other hand I talked to some fellow Wazers and they reported no troubles. So why on earth would notifications just cease to function for me?

Any hints on what could be wrong are greatly appreciated!
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Re: Forum e-mail notifications have stopped

Postby shmupi » Tue Feb 11, 2014 9:35 am

The support team found the bug and they are working to solve the issue.

We also experienced same issues in with the Israeli community

Thanks,
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Re: Forum e-mail notifications have stopped

Postby GangMan » Tue Feb 11, 2014 11:22 am

Thanks Shmupi,

happy that there's light at the end of the tunnel. It would be great if such problems would also be mentioned on status.waze.com since it's really difficult as a normal user to get any information unless it's a global problem.

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Re: Forum e-mail notifications have stopped

Postby shmupi » Tue Feb 11, 2014 11:44 am

I'm not sure if it is a global problem.

I think it's affecting only part of the users.

I was not affected this time but many others were.

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Re: Forum e-mail notifications have stopped

Postby shmupi » Wed Feb 12, 2014 12:43 pm

Can you please check now if emails are working now ?

The support team just email me about having the issue resolved.

Thanks,
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Re: Forum e-mail notifications have stopped

Postby annickdw » Thu Feb 13, 2014 8:06 pm

I'm having the problem as well... and still...

used to receive the mail notifications, not anymore... not working for forum notifications, nor for App-notifications (UR problem related)


psst: I didn't change my mail - still gmail... what I did do, is rearrange my mailbox in multiple boxes (but that worked for some days without issues) - I don't have waze messages in spambox or trashbox
Last edited by annickdw on Thu Feb 13, 2014 8:08 pm, edited 1 time in total.
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Re: Forum e-mail notifications have stopped

Postby AndyPoms » Thu Feb 13, 2014 8:07 pm

I just got an email notification about a PM, so the system is working...

Have you checked the various spam filters? I know I have one on my computer & there is also one on the email server I need to check every so often.
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Re: Forum e-mail notifications have stopped

Postby shmupi » Thu Feb 13, 2014 8:09 pm

annickdw wrote:I'm having the problem as well... and still...

used to receive the mail notifications, not anymore... not working for forum notifications, nor for App-notifications (UR problem related)


I will forward to them that the world forum is still experiencing issues.

The system might work only for a part of the users...like we had with our forum in Israel

Thanks,
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Re: Forum e-mail notifications have stopped

Postby annickdw » Thu Feb 13, 2014 8:09 pm

AndyPoms wrote:I just got an email notification about a PM, so the system is working...

Have you checked the various spam filters? I know I have one on my computer & there is also one on the email server I need to check every so often.


than I should be able to find them in my spambox right? not there

I do receive the wazestatus-notifications...
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Re: Forum e-mail notifications have stopped

Postby tonestertm » Fri Feb 14, 2014 3:09 am

Still going on for at least a few of us in NA server, USA.
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