Lowered from Royalty to Warrior - help me

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Re: Lowered from Royalty to Warrior - help me

Postby AlanOfTheBerg » Mon Mar 18, 2013 12:32 am

Ranks are relative to other users in your area. I don't think I can see the Brazilian scoreboard, so cant' say for sure what's going on. But if you spent time in the US, which is a different server, then you were not accumulating points for your Brazil account and therefore others can "pass you by." Why the app doesn't reflect what others are seeing seems like a bug.
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Re: Lowered from Royalty to Warrior - help me

Postby CBenson » Thu Mar 28, 2013 9:53 am

You can contact support by following the instructions here:
http://www.waze.com/wiki/index.php/FAQ# ... to_Waze.3F
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Lowered from Royalty to Warrior - help me

Postby stephankp » Sun Mar 17, 2013 10:01 pm

Hello all,

I'm a well-driven user in Brazil. I have the status of Royalty Wazer since about 6 months ago.

Last month I made a trip to United States (different server), accumulated some points over there, and now when I returned to Brazil my Brazilian Status was lowered from Royalty Wazer to Warrior.

I continue to accumulate points everyday, but I don't seem to go again to Royalty. I've returned from the US 3 weeks ago already, so it's been sufficient time to the server to "revert" to my Brazilian Status.

I'm pretty sure it's a bug - you can check on the screenshots that on "Scoreboard" I have been already a Royalty User with 56,110 points. But on "My Waze" section I've been lowered to Warrior (and I appear to other people on the Map as Warrior User).

1Scoreboard.jpg
1Scoreboard.jpg (186.26 KiB) Viewed 1904 times


2MyWaze.jpg
2MyWaze.jpg (129.85 KiB) Viewed 1904 times


Can somebody give me a tip on what to do? I have already logged in as anonymous, forced the Server to World, deleted the application, installed again... Nothing worked so far.

Thank you very much for your time.

Stephan
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Re: Lowered from Royalty to Warrior - help me

Postby stephankp » Wed Mar 27, 2013 10:59 pm

AlanOfTheBerg,

Thank you for your reply.

But the question doesn't seem to be that one; according to friends who have similar points, at that score I'm still Royalty, as you can see on the first screen (Royalty Wazer). Those two screens are up-to-date screens, not "old and new". Both were taken at the same minute. The bug is that when I changed countries and returned back to my home country, I seem to have been lowered to Warrior - which is a Status that's far from my actual score.

For that reason, I don't believe I have been lowered down correctly, I think it's definitely a bug.

It doesn't seem to have an "Support" e-mail to resolve my question. Does anybody have any suggestions on what should I do to reach Waze Support Team and inform about this?

Thanks
Stephan
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