Whats the issue with Lyft - Waze switching

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Whats the issue with Lyft - Waze switching

Postby cycle_mantra » Wed May 17, 2017 10:58 pm

Hello.
I submitted a bug report yesterday. Still waiting for a first pass response. I started having issues with Waze when transitioning to the customer route from a Lyft request about 3 weeks ago. It's gotten progressively worse, Waze suggested reinstalling which I've done. I finally had to quit driving using Waze, I could no longer get a route, only see the 'Around you' screen highlighting items I did not ask for and no customer route.

Issue: Selecting Nav in Lyft or waiting for the automatic switch to the customers route fails.

Samsung SM-J330V
Android ver 6.01
Lyft version 4.31.3.1494568097
Waze version 4.23.0.4

Workaround: At one point pulling down the notifications screen allowed for closing Waze. At that point I went back to the Lyft app and selected Nav. This would correctly pull the route in Waze.This no longer works.
I've had to rely on Google maps- which is VERY PAINFUL for professional driving. Simply- no comparison to using Waze.

Lyft support is telling me that this is a known issue with Waze.
Question. Is this known? Any timeline for a fix... really need Waze back as soon as possible.

Thanks
Dean Lee
USA- Oregon
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Re: Whats the issue with Lyft - Waze switching

Postby adriansinger » Thu May 18, 2017 11:57 am

Hi Dean,

First, thank you for your Waze love and for being a loyal user.

I wanted to let you know that this situation is known to us and we're looking into it (no ETA for a fix, unfortunately).

Thank you for having reported this through our Help Center, you'll get an answer from our HC team.

Thanks,
Adrian
Adrián Singer
Community Manager
LATAM

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Re: Whats the issue with Lyft - Waze switching

Postby Bjgreen0001 » Thu Jun 15, 2017 7:44 pm

Has there been a fix for this yet? I'm having the same issue. I have tried uninstalling the app and reinstalling, Ive tried it on two different phones and still have this same issue.

Hi, have you reported this to our Help Center?

Thank you,
Adrian
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Re: Whats the issue with Lyft - Waze switching

Postby TreBock » Mon Jun 04, 2018 8:39 am

As an original Lyft Ambassador,(they don't have Ambassadors any longer), I'm curious as to whether or not this issue has been resolved satisfactorily? It's been nearly a year since last post with no resolution indicated. Clarification please! Leaving the forum open ended results in Waze user confusion.
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Re: Whats the issue with Lyft - Waze switching

Postby patsmart » Thu Jun 07, 2018 2:03 am

I am looking for a fix for this problem as well. Waze worked great for the past 2 years with Uber and Veyo. About a month ago (approx 15 May 18) it went buggy, Wouldn't load, blank screen, buffering, or message WAZE has stopped working. Uninstalled used on two phones.
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