Needs higher level to update wrong gated community entrance

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Needs higher level to update wrong gated community entrance

Postby mast_mast » Wed Jan 03, 2018 3:39 pm

I live in a community which is a small island. There are 2 gated entrances, one is for Residents ONLY, and the other is for residents and guests.

Waze is constantly taking friends and Uber drivers to the Resident's ONLY entrance, please help.!


The Island is called Normandy Isles, Miami Beach, FL, 33141
the incorrect route is thru Bay Dr. - this one is GATED for residents only - no access.

The CORRECTroute is thru Biarritz Dr.....
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Re: Needs higher level to update wrong gated community entra

Postby ramblinwreck_81 » Wed Jan 03, 2018 3:57 pm

Thanks for your report. Unfortunately, waze cannot distinguish between residents and guests. We could use your help however in making sure the gates are in place correctly in that neighborhood. I see a couple of waze map gates but none on Biarritz. If you'd like to join us in the Southeast discord channel, we can use your expertise to ensure the community is correctly mapped.

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Re: Needs higher level to update wrong gated community entra

Postby mast_mast » Wed Jan 03, 2018 8:11 pm

Thank you for your prompt reply. If Waze doesn't have a way to distinguish between private roads... maybe an idea would be to consider Bay Dr gate as the end of the road. Everyone who lives in the island knows about both entrances, by saying it is a dead-end it will help those relying on Waze to navigate around our area.
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Re: Needs higher level to update wrong gated community entra

Postby XKSpeed » Wed Jan 03, 2018 8:30 pm

Could you please provide some addresses for the neighborhood? I'm unable to find any gates at that location in our imagery.

I did correct a section of Bay Dr that was improperly marked as a two-way road.
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Re: Needs higher level to update wrong gated community entra

Postby banished » Wed Jan 03, 2018 8:49 pm

Are the gates on Bay a recent addition? If so, to address XKSpeed's question, exactly where are they? On Biarritz, they appear to be for both residents and guests. https://www.google.com/maps/@25.8534506 ... 312!8i6656

Second, saying it is a dead end would prevent routing for residents, so in the end, as ramblinwreck_81 noted, there is not a "resident-only" option. It is up to the residents to tell guests and Uber/Lyft drivers which entrance to take.
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Re: Needs higher level to update wrong gated community entra

Postby mast_mast » Thu Jan 04, 2018 9:10 pm

Thank you "Banished" for your input, although in my humble opinion it is better to have Bay Dr as a dead-end. You've mentioned "saying it is a dead end would prevent routing for residents",,, but residents don't need to use routing to get home ;-))) It would benefit way more people to direct them to the public entrance.....


https://www.google.com/maps/@25.8598567 ... 312!8i6656


https://www.google.com/maps/@25.8573821 ... 312!8i6656
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Re: Needs higher level to update wrong gated community entra

Postby driving79 » Thu Jan 04, 2018 9:39 pm

waze is a commuter app, at its core. So, that means people going to and from work or running errands to from/home, etc. Even though you may know where you live or how to get somewhere, that doesn't mean you know about the shut down of a major road that could majorly impact your drive (and if you routed with waze could save you that headache).

With that said, we map for the resident as we are unable to differentiate between if you are a resident or visitor. Imagine how upset every single time a resident would be routing home, to be routed incorrectly. There are many gated neighborhoods that this can have a huge impact how you are routed, and make the ETA every single time incorrect. We get many more complaints impacting someone who gets an incorrect route daily (or more than daily) than someone who is routing there every once in a while. We had to make a decision a long time ago, until there is a better function given to us, and resident is who we map for with gated neighborhoods. Thanks.
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Re: Needs higher level to update wrong gated community entra

Postby banished » Fri Jan 05, 2018 3:53 am

mast_mast, thanks for sending the street view location. Now that we see where the private-access gate is, we can run routing simulations.

After trying various simulations, including from the public side of the N. Shore Dr gate to the private side of the gate (only 23 feet apart), Waze still routes all the way around to Biarritz Dr; it doesn't try to route through the private gate because it is set, correctly, as a private road. In short, the problem you identified cannot be duplicated, but even if it were, as per driving79's comments, consistent with long-standing policies no changes are needed.

https://www.waze.com/editor?env=usa&lon ... s=77877055
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Re: Needs higher level to update wrong gated community entra

Postby dBsooner » Mon Jan 08, 2018 10:40 pm

driving79 wrote:waze is a commuter app, at its core. So, that means people going to and from work or running errands to from/home, etc. Even though you may know where you live or how to get somewhere, that doesn't mean you know about the shut down of a major road that could majorly impact your drive (and if you routed with waze could save you that headache).

With that said, we map for the resident as we are unable to differentiate between if you are a resident or visitor. Imagine how upset every single time a resident would be routing home, to be routed incorrectly. There are many gated neighborhoods that this can have a huge impact how you are routed, and make the ETA every single time incorrect. We get many more complaints impacting someone who gets an incorrect route daily (or more than daily) than someone who is routing there every once in a while. We had to make a decision a long time ago, until there is a better function given to us, and resident is who we map for with gated neighborhoods. Thanks.


I JUST asked this question. Thank you for making it so clear! Makes my job easier.
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Re: Needs higher level to update wrong gated community entra

Postby Torazul » Fri Feb 02, 2018 7:00 pm

I know this is an older post but you could tell your guests to input the address of the gate (if available) and then continue the drive to the residence.
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