Destination address issue

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Destination address issue

Postby djdeito » Thu Nov 08, 2018 6:52 pm

When I searched for “515 Allwood rd Clifton NJ” I was routed to the middle of the street of Allwood rd even though this address is for a CVS store located at a shopping plaza. However, when I searched for “CVS 515 Allwood rd Clifton NJ” then I was routed to exactly where this CVS store is located in the shopping plaza. Is this normal or something is wrong in the Waze routing servers? How can we fix this?
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Re: Destination address issue

Postby krzycholub » Thu Nov 08, 2018 7:08 pm

Hi Djdeito,

Problem seems to be corrected 8-) - tested from my app and directions going to the right spot.
Please remove any instance of this address from your history and favorites by tapping the '3 dots' and then 'remove from history'. If you don't remove the old results from your navigation or favorites, you will continue to be routed to the old coordinates.
Then search for the address again to verify functionality.
Last edited by krzycholub on Thu Nov 08, 2018 7:31 pm, edited 2 times in total.
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Re: Destination address issue

Postby NJMedic2535 » Thu Nov 08, 2018 7:10 pm

Waze assumes that house numbers have stop points on the road in question. This makes sense in a residential area - routing ends at the mailbox and you know you're there.
This makes less sense in a shopping center.
Place Points navigate to the nearest segment of any kind - in this case the CVS point routes to the parking lot road near the front door.
There *is* a tweak we can to in order to get the street address routing sensibly - I'll get that taken care of later when I'm at a computer.
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Re: Destination address issue

Postby djdeito » Fri Nov 09, 2018 11:04 pm

krzycholub wrote:Hi Djdeito,

Problem seems to be corrected 8-) - tested from my app and directions going to the right spot.
Please remove any instance of this address from your history and favorites by tapping the '3 dots' and then 'remove from history'. If you don't remove the old results from your navigation or favorites, you will continue to be routed to the old coordinates.
Then search for the address again to verify functionality.


Hello krzycholub,

i followed your suggestion to remove any instance of this address but problem still there. i also logged out and in to the Waze app. Give this a try, search for "515 Allwood rd Clifton NJ" on your Waze app and tap on "Overview" then zoom in to the destination area. You will see that the stop point is at the middle of "Allwood rd" whereas, if you search for "CVS 515 Allwood rd Clifton NJ" you will be routed to the actual location of this CVS store in the parking lot segment.
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Re: Destination address issue

Postby krzycholub » Sat Nov 10, 2018 11:33 am

Hi Djdeito,

This destination 515 Allwood Road Clifton was tested by me before and tested again - destination is in correct spot on the parking lot.
Do you have android or IOS phone.
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Re: Destination address issue

Postby NJMedic2535 » Mon Nov 12, 2018 6:04 pm

Hello again!
We put our heads together and found there was an intermittent issue with routing there via address.
We've made a couple changes and now neither of can manage to replicate the issue (so we think it's fixed!).

Would you please remove the address from your app history and saved places and search once again to refresh the data?
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Re: Destination address issue

Postby djdeito » Tue Nov 13, 2018 11:35 pm

Destination is now in the correct spot in the parking lot segment. Thank you.


There are other stores in Lakeview Plaze in Lakeview Avenue Clifton that have the same destination issue. is this something that can be fixed all together or will it have to be fixed as wazers report them?
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Re: Destination address issue

Postby NJMedic2535 » Tue Nov 13, 2018 11:58 pm

Anyone navigating by street address (unless they saved it before we made the fix) should be ok.

Any particular stores that don't route right when searching by name you can let us know about here.

Thanks!
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