Sample Responses to User Reports (UR's)
I'm still willing to work on this problem if you are interested, otherwise, I'd like to close this out. Please let me know in the next 24 hours.
To be used if you have contacted driver, but get no response within 7 days
(note: Even though this says 24 hours, please actually give about 4 days for the driver to come back before closing)
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Similar language if you see an old (>7 days) report originally responded to by someone else...
Do not close this yourself unless neither driver nor original editor responds for another two weeks after you post this:
Hello, again, driver! We're still willing to work on this problem if you are interested, otherwise, we would like to close this out. Please let us know in the next 24 hours.
To be used if you have contacted driver, but get no response within 7 days
(note: Even though this says 24 hours, please actually give about 4 days for the driver to come back before closing)
-----------------------------------------------------------------
Similar language if you see an old (>7 days) report originally responded to by someone else...
Do not close this yourself unless neither driver nor original editor responds for another two weeks after you post this:
Hello, again, driver! We're still willing to work on this problem if you are interested, otherwise, we would like to close this out. Please let us know in the next 24 hours.
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orbitc
- Waze Global Champs
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POSTER_ID:8359316
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