Likethis closing URs without reason

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Re: Likethis closing URs without reason

Postby the1who » Wed Jul 30, 2014 4:33 am

I agree iikethis, we need promptness in addressing map issues the best we can. If we have an active area with a core of active users, we don't need to have reports over 60 days open. Sometimes the reports are as simple as their device, no data connection, no GPS, etc. It could also be older versions of Waze where it has been addressed in an update. I simply have had users say they didn't mean to do the report.

Maybe part of closing non response URs, if this isn't included in the template, indicate and let them know they can fix most problems themselves too by going to the editor. This way they know they still have an option to addressing something they might believed needed to remain open but they took too long to reply to. We can try to make the process simpler by sharing our experiences and solutions, but I doubt we'll ever be perfect with the whole process. Strive to do the best the can though.

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Re: Likethis closing URs without reason

Postby the1who » Tue Jul 29, 2014 11:53 pm

Thanks for the input from everyone. We can all work on this. I anticipate we won't ever have an ending discussion about this. Mainly because of the mass of new editors I expect to get from more users using the app. But what is handy is you can reference them to this forum post in our region if needed now as well.

There is only so much we can do through black and white text messages. A way someone might express themselves through a typed message might be misinterpreted. I get that. Hopefully though we can then figure out what was really meant. Initially I thought what Brian was thinking of a new editor going rogue. That starts a whole other topic I could touch upon some other time. But I don't see no foul at the moment except Brian would like a bit more time for URs with comments.

I could agree with that, but on one hand it would have to be based upon the problem as well. If generic and just general map error report with no comment, we inquire, they don't reply... I don't see the need to keep open. If they add something tangible in their report, then I would too like to see if they could reply with 7-14 day window. Maybe another editor, based on what I said above about only so much can be conveyed in typed messages, might be able to understand what they meant and come assist.

Either way right now, glad we laid it out on the table for discussion and thought. Is there anything else we can address?

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Re: Likethis closing URs without reason

Postby the1who » Tue Jul 29, 2014 11:24 am

To which I agree, and I said I'd point him to this. I saw one UR where he made explicit replies. He isn't doing them all empty, but I can see the concern.
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Re: Likethis closing URs without reason

Postby the1who » Tue Jul 29, 2014 11:02 am

I'll quickly put some input on this. He asked me in the editor one night about the Places area for MSP entry point. I think a lot of users are using a third party search engine result still. But that is besides the point. I told him to close the URs in the area that are in relation to the navigation to MSP, older than July. Now, I'll direct him to this forum post. Maybe likethis could have explained in each closure (copy paste) so it wouldn't have seemed like just rogue closings. This all is an ever growing experience as we evolve with the new tools, to which the Wiki is now getting updated to. Sorry for sounding any alarms by having him help with that.
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Likethis closing URs without reason

Postby psubrian » Tue Jul 29, 2014 4:58 am

Someone with higher authority (not sure if we have any area managers for the Twin Cities) needs to talk with this 'likethis' person. They are closing URs left and right, often without actually solving the problem, yet marking them solved. Here is one example, https://www.waze.com/editor/?zoom=5&lat=44.890721&lon=-93.232372&mapUpdateRequest=3676578&env=usa

I tried communicating with this person, but their attitude was that if the UR is older than 7 days, then its no longer valid and "there's no way anyone would respond after 2 days" when trying to do follow-up on URs. I'm a little annoyed only because I noticed until recently there didn't seem to be anyone else working on the URs in the Twin Cities so I had spent a fair amount of time trying to reach out to folks only to have this guy close them out.
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Re: Likethis closing URs without reason

Postby paddybear93 » Sun Aug 17, 2014 4:56 pm

Slightly off topic but this is the newest thread I could find related to this. I have had a spate of UR's closed by lvl 1 editors (I'm assuming green as grass ones) with no explanation. Normally I wouldnt mind but they have been closed as 'Solved' with no edits being done in the area and most of these have been UR's I have been monitoring and have left messages on. Besides messaging the users through the forums is there any other we can contact them? Or would it be an issue to raise with my AM?

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Re: Likethis closing URs without reason

Postby IikeThis » Wed Jul 30, 2014 9:28 pm

I'll keep all of this in mind thanks the1who and mdavidsonjr. I think I'm doing okay right now because the people in the chat are very friendly and wanting to help, I know bigbear3764 for one has probably came 25ish times this week lol.
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Re: Likethis closing URs without reason

Postby IikeThis » Wed Jul 30, 2014 4:04 am

Sounds good. Will leave more time for 'complicated' ones with text added in initial description. I still will probably close any that I comment first on and no responce in 7 days. I like a clean map thats not cluttered with no responces :?
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Re: Likethis closing URs without reason

Postby IikeThis » Tue Jul 29, 2014 11:23 pm

Hello, sorry this is my first week editing waze and I have made some mistakes the first few days as I am still learning. However now, I have read up on a lot of the Wiki, and frequently ask higher-ups for advice and assistance when I do not know what is best thing to be done to resolve a UR.

I worked my way towards the MSP airport and noticed that there was an insane amount of reports there. Waze was routing users to a back road which was restricted to airport personnel only because that road was the closest way possible to the Google Map Pin that was placed in the center of the airport tarmac.

I asked for assistance on what to do with this, and The1Who and nnote came by if I remember correctly. I asked what to do with the abundance or UR's from many months ago, and was told to close them. I did that, and in the moment I did not think to include a closing comment (which I now know, and do to all the reports I close). This narrowed down all the reports so I could focus on the more recent ones.

I was told that there was really no way to fix this routing issue in Waze because used the Google pin. So, I went to the google maps and submitted a few reports on the pin and created a forum question there. The next day, the 'routing pin' for google was moved to Terminal one (where most users need to go to), and the 'label pin' for MSP stayed in the middle. I then closed the rest of the UR's in that area because the issue was fixed and routing to it was correct. I have then pasted this response to the remaining UR's in the area.

Edit: Fixed MSP for only some search drop downs. The first one that comes when someone searches for MSP is still off :( have to use terminal 1

The issue of bad routing when trying to reach MSP Airport has been fixed!
The problem was caused by Google's 'Marker Pin' for MSP, which was in the middle of the runway. Waze routes to try and get as close to the destination as possible, and thats which led to using the backroads here. I have contacted google and submitted many reports to try and get this fixed, and it was.

Please allow 2-3 days for the app to update the maps. Driving to MSP should lead to the main doors now. Thanks for the report, and please leave more error requests if you find any!

I am sorry that I closed some reports without commenting on them, and have learned from my mistake.

**********

The issue of closing reports in 7 days: I noticed that the Twin cities was FULL of old URs ranging from only a few days to some which are over 150 days old. There are many which have been commented on asking for more details 30+ days ago. I was unsure what the correct procedure was for closing these older reports, and Nnote commented in the chat and said to close reports that have not responded back (after I leave a comment) in 7 days. So I went on roll and closed loads of them in my area that have had no response with this message.
No response, closing [Date]. Feel free to create another report about this issue (or any other issues) that isn't solved.

Psubrian commented in the chat and was upset by my UR closing after 7 days, and a few lvl 4/5 said that what I did was okay. Brian said he likes to wait longer, and thats fine I guess, so I wont close URs that he was the first to comment on (unless 30?+ days no response.)

I didn't try to show an 'attitude', I was merely doing what high leveled editors advised me to do. Im not sorry that "...there didn't seem to be anyone else working on..." because I have been on here a lot solving and closing lots of reports. If anything, a low number of URs is a good thing :) . I hope I addressed everything here, and will change my ways if I was doing something wrong.

Sorry for the long post! :?
Last edited by IikeThis on Wed Jul 30, 2014 4:02 am, edited 1 time in total.
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Re: Likethis closing URs without reason

Postby davielde » Tue Jul 29, 2014 6:58 am

The community guidelines are fairly clear at this point in terms of the workflow, timing, and the fact that if you don't solve the request, you mark it Not Identified after taking the appropriate steps.

https://wiki.waze.com/wiki/UR#The_resol ... _Etiquette
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