Update Request Common Issues

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Re: Update Request Common Issues

Postby kentsmith9 » Sun Feb 24, 2013 7:08 am

OK. I have gone through the Wiki and updated the two articles on the automated map problems and the user generated update requests. I have cross linked the articles to each other to ensure users understand they are different types of issues and to help people find them. I have also created a number of internal Wiki redirects to enable people to find either list with a number of different search terms.

I would appreciate if anyone can think of a search term to find either of these two articles that do not reach them, please report them so we can create a redirect for them to help less experienced Wiki searchers. ;)
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Re: Update Request Common Issues

Postby kentsmith9 » Mon Feb 25, 2013 5:56 am

jemay wrote:MP, UR, "Map problem", "User Reported Problem".
These are a few that I thought of :)

PERFECT Feedback! Fixed!

Unfortunately our Wiki is not smart enough to look for the same entry with and without the plural element, so we have to remember to add all possible combinations of how a user might search for something. The acronyms I had not considered before you mentioned them, but have them now.

If anyone else can think of how they might look up these two elements and don't find them please let me know. That goes for ANY other topic as well; we have a forum topic if anyone thinks of any term not found.
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Re: Update Request Common Issues

Postby kentsmith9 » Mon Feb 25, 2013 4:04 pm

jasonh300 wrote:UR stands for Update Request.

Yes it is thanks to jemay's suggestion. I also have it in the glossary.

AndyPoms wrote:What about "Map Issue"? That is what the button in the client is labeled.

Added. It was present on the Update Request page, but the Wiki could not see it so that is why we need to create all these redirects for the terms. I also added it to the glossary.
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Re: Update Request Common Issues

Postby kentsmith9 » Mon Feb 25, 2013 4:34 pm

jemay wrote:Term = Glossary?

Agreed. Fixed. Try again. ;)

I am also working on adding terms not already in there that some up a lot and providing links to Wiki articles that provide more detail to each one. We can start a separate Wiki thread on the Glossary if desired.
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Re: Update Request Common Issues

Postby kentsmith9 » Sat May 11, 2013 3:24 am

tonestertm wrote:I just wanted to mention that the Update Request page could use a quick update, since the new editor no longer takes us immediately to the zoomed view...

Thanks for pointing it out and noting it here! I have updated that page.

{edited}
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Re: Update Request Common Issues

Postby tonestertm » Sat May 11, 2013 1:24 am

I just wanted to mention that the Update Request page could use a quick update, since the new editor no longer takes us immediately to the zoomed view...

When you first click on an Update Request pin, the map display will automatically center on the pin and zoom in to an appropriate level.


Not sure I'm up for this edit, (screenshot involved) or I'd try it myself.

And thanks for all the Wiki work, and especially this and the MP page, which spell things out pretty clearly.

Cheers!
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Update Request Common Issues

Postby troyv » Sun Feb 10, 2013 5:51 pm

I am wanting to add to the wiki for the 'Update Requests in Waze Map Editor' page to cover some common issues that aren't covered in the existing page. But unfortunately, I am unable to come up with any answers on those issues. So I am asking, what are the solutions to these common issues:

;Client Issues (GPS errors, Performance, etc..)
:TBD
;Wrong Location of Destinations
:TBD
;Wrong Driving Direction without a User Route
:TBD

Basically, when should we mark as 'solved' vs. 'not identified'. Are there any other actions an editor needs to take with these issues. I am also sure there are other common issues not covered by this list, so it may need to be expanded.
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Re: Update Request Common Issues

Postby troyv » Sun Feb 10, 2013 6:50 pm

AndyPoms wrote:Some of that is already covered in the FAQ.


So this is the only FAQ that I find relevant:

What do I do when Waze has my destination or address at the wrong location

Although interesting, the answer is more user oriented than editor oriented, and it still doesn't answer the question as to how to mark the Update Request. Can we at least put a link to that FAQ in the Update Request wiki page?

I think it would be beneficial to consolidate how to handle update requests and map problems to one page.
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Re: Update Request Common Issues

Postby troyv » Mon Feb 11, 2013 3:39 am

kentsmith9 wrote:I am trying to understand your proposal. Do you recommend we modify this page http://www.waze.com/wiki/index.php/Upda ... Map_Editor to include a link to the page you showed? I assume that is to provide related background information?


I guess the point of my proposal is to have a "one stop shop" on how to handle update requests/map problems. When one has to resort to searching the forums, as I have, to find out how to deal with situations that are relatively common, it becomes inefficient and frustrating.

Instead of a link, I personally would prefer information on this that is specifically relevant to editors.

I am still confused as when to mark things as solved vs. not identified. I have occasionally heard that you almost never want to mark things as "not identified" since some gestapo may suddenly appear on your door if you do that too much (slightly exaggerating :) ).
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Re: Update Request Common Issues

Postby troyv » Mon Feb 11, 2013 4:18 pm

AndyPoms wrote:Ahhh... IGN... There are two types of pins in WME - URs & MPs. URs are user submitted and have the smile face on them. MPs are system detected issues and are just the pin.

MPs should not be marked "Not Identified" (so IGN doesn't show up and build a parking lot). Marking URs "Not Identified" is fine.


This is exactly the kind of information I need. I am wanting to clean up some of the exclamation marks on the map, both the UR and MPs, but I need to know when to do what.

BTW, I am an AM, but probably one in need of better training :)
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