Official Feedback Thread: Android v4.37

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Re: Official Feedback Thread: Android v4.37

Postby BTStar » Sun May 06, 2018 2:54 am

Had a good run with adding places.. Now back to getting this stupid message :cry:
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Re: Official Feedback Thread: Android v4.37

Postby pykko17 » Wed May 16, 2018 9:52 am

Hello!

Waze app was buggy and I reinstalled it. Now I can't login.
I receive the confirmation SMS, Waze says it discovered my account and then it can't login.
Says something about my account lost in stratosphere. Really?!
I tried a dozen times and the same. What should I do?
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Re: Official Feedback Thread: Android v4.37

Postby Athannor » Wed May 16, 2018 10:24 am

pykko17 wrote:Hello!

Waze app was buggy and I reinstalled it. Now I can't login.
I receive the confirmation SMS, Waze says it discovered my account and then it can't login.
Says something about my account lost in stratosphere. Really?!
I tried a dozen times and the same. What should I do?

Hi,

Did you use your username and password (case sensitive) to log on Waze ?
In any case, please have a look the following forum post to maybe find your answer : https://www.waze.com/forum/viewtopic.ph ... &start=340
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Re: Official Feedback Thread: Android v4.37

Postby ssoryn » Wed May 16, 2018 7:04 pm

Hello,
I did not used waze for several months and now I had a message saying that my account is lost somwhere ... => they advised me to create a new account. I tried several times to recover my old account, but as it did not worked, I "update" the old account (based on the same phone no) so I lost all the history of my account => 0 membership rewards etc...
Any solution to recover or merge the old account with the new one?
Thx
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Re: Official Feedback Thread: Android v4.37

Postby Athannor » Wed May 16, 2018 7:17 pm

ssoryn wrote:Hello,
I did not used waze for several months and now I had a message saying that my account is lost somwhere ... => they advised me to create a new account. I tried several times to recover my old account, but as it did not worked, I "update" the old account (based on the same phone no) so I lost all the history of my account => 0 membership rewards etc...
Any solution to recover or merge the old account with the new one?
Thx

Hello,
Have you trying with your username and password (case sensitive) to connect your old account ? I don't think that the phone number does work very well...
Last edited by Athannor on Thu May 17, 2018 7:23 am, edited 1 time in total.
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Re: Official Feedback Thread: Android v4.37

Postby RussPA » Wed May 16, 2018 7:19 pm

ssoryn wrote:Hello,
I did not used waze for several months and now I had a message saying that my account is lost somwhere ... => they advised me to create a new account. I tried several times to recover my old account, but as it did not worked, I "update" the old account (based on the same phone no) so I lost all the history of my account => 0 membership rewards etc...
Any solution to recover or merge the old account with the new one?
Thx

Accounts cannot be merged. The best way to log in is username and password (both case sensitive). All other log in methods (phone number, facebook, etc) are unreliable and shouldn't be used.
Samsung Galaxy S5, Android 6.0.1
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Re: Official Feedback Thread: Android v4.37

Postby placatethecat19 » Thu May 17, 2018 6:37 pm

My android (Samsung 8s) went through an update and coincidentally all of my FB friends and contacts that have been in Waze disappeared. I have gone through the process of removing the app then reinstalling; making sure my phone # is linked; went through the steps under settings to connect to FB and contact list. Nothing. When I click on "My Friends" a blue background page appears with a little Waze character and it reads the following:
Check back soon
Your Facebook friends who use Waze will appear here.

This has been going on since yesterday. I have yet to find a solution through the web or by my own trial and error. Does anyone know what's going on or how to find a solution?
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Re: Official Feedback Thread: Android v4.37

Postby RussPA » Thu May 17, 2018 10:34 pm

placatethecat19 wrote:My android (Samsung 8s) went through an update and coincidentally all of my FB friends and contacts that have been in Waze disappeared.

Please note that there is a new topic for the new Waze version 4.38. The issue with Facebook is described in that topic.
Samsung Galaxy S5, Android 6.0.1
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Re: Official Feedback Thread: Android v4.37

Postby StampyNTFC » Sun Jun 03, 2018 3:55 pm

StampyNTFC wrote:
kumiankka wrote:
StampyNTFC wrote:I still have the problem of closing roads...

I can close one end ok - but if I drive to the other end of the said closure, and try to put a road closed in there - WAZE defaults to the 1st one.

Only way to be able to do 2 closures is to CLOSE the app, and restart it..

You can scroll the map manually to the 2nd closure location but it's just a workaround, not a permanent fix.


It wouldn't let me do it when I tried the other day...

I'll give it another go today on the A605, and report back.... :)


Tried this again last night...

Waze wouldn't let me do it - had to close the app and restart!!!
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Re: Official Feedback Thread: Android v4.37

Postby Blueblaz22 » Sun Jun 03, 2018 5:26 pm

I too am having the same issue of no friends list, but it is requiring me to log into facebook.
Problem is I don't do facebook and I don't want to do facebook. I hope they fix that part.
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