[[Support]] Unable to connect to network. - Page 2

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[[Support]] Unable to connect to network.

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by Seasider Sat Jun 18, 2011 11:08 am

Since updating the software to Android 2.3.6.4 I have been having sporadic problems trying to connect to the network.

The problem has been getting worse over the last couple of days (yesterday and today unable to connect for over 30 mins at a time).

All I get is the 'searching network' message although, somewhat bizarrely I am able to get routes and therefore navigation just fine, so one can only assume it isn't a problem with the routing server.

I originally thought it was just a snag with my handset, but after talking to a few other users who are not on Android (nokia and blackberry), they are having the same problems, hence the post here.

Haylp

Seasider: Posts: 517; Has thanked: 6 times

Seasider

Sometimes, the light at the end of the tunnel, is just a train coming the other way!!!

Client - Samsung Galaxy S3 - Jellybean
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Re: [[SUPPORT]] Unable to connect to network.

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by krankyd Mon Aug 08, 2011 9:03 am

the issue has been resolved for the client (mobile app) but not for the website yet.
Thank you everybody for your great feedback. I will update a new post with all the details in a second.

There are issues with the connectivity on the latest Android version which is a separate issue and we are working on a resolution, but most likely this will require a new version.
I will update on this matter as soon as we have more details.

krankyd: Posts: 939; Been thanked: 27 times

wazing like a hurricane

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Re: [[SUPPORT]] Unable to connect to network.

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by Letalis Mon Aug 01, 2011 8:59 am

I have noticed the same problem with my ZTE Blade and CM7.
the only solution that has helped me is to "erase data" under Apps,
After this I can enter my credentials and I'm up'n'running again.

And it works for a few times then I have to do it all over again.

Letalis: Posts: 5; Has thanked: 1 time

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Re: [[SUPPORT]] Unable to connect to network.

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by Litavnieks Thu Jun 23, 2011 3:34 pm

a few days I have trouble with connecting to WAZE When my phone is using internet 3g, If I 3G turn out THEN it works with E connection very good

BUT with 3G something is wrong !

Litavnieks: Map Editor - Level 4; Posts: 152; Has thanked: 12 times; Been thanked: 14 times

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Re: [[SUPPORT]] Unable to connect to network.

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by myld Tue Jul 12, 2011 4:03 pm

In my experience, since the last Market version (Android, HTC Desire) the connection almost always fails when I start Waze (grayed out icons).

If I exit Waze and start it again, the connection will work instantly. On rare occasions, I have to restart Waze twice.

If I don't restart, and just wait, the icons stay gray.

Before the last Market version, I always got a connection immediately Waze started.

myld: Posts: 39

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Re: [[SUPPORT]] Unable to connect to network.

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by myld Sun Jul 31, 2011 1:45 pm

myld wrote:In my experience, since the last Market version (Android, HTC Desire) the connection almost always fails when I start Waze (grayed out icons).

If I exit Waze and start it again, the connection will work instantly. On rare occasions, I have to restart Waze twice.

If I don't restart, and just wait, the icons stay gray.

Before the last Market version, I always got a connection immediately Waze started.

This behavior still remains in version 2.4.0.1.

myld: Posts: 39

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Re: [[SUPPORT]] Unable to connect to network.

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by Paul_LordDarcy Sat Jun 18, 2011 8:41 pm

The connection seemed very uncertain in the middle of the day (UK time) - using an iPhone here ... I was out 'cookie munching' this evening without noticing a connection problem, so maybe it was a transitory problem. Here's hoping.