Can't login in app (android) - password is ok

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Re: Can't login in app (android) - password is ok

Postby a4bolek » Wed Aug 13, 2014 1:05 pm

rn170 wrote:I'm having no end of grief after getting a new phone...

Re-installed waze and restored data (helium). On startup got a message 'waze has stopped'.

Cleared data and cache, then tried to sign in. got:

Login Failed: Wrong login

Reset password (SMS link just redirected to amazon) via email. Changed password. New password signed me on here, but on my phone I just get Login Failed again. I don't want to create another account. What on earth is going on.....


What you mean by restored data?

To perform clean installation go to Apps->Waze, Clear cache, clear data, force stop, uninstall. Using file manager delete Waze folder, reboot device and start from Play Store.
Hardware:
Nexus 6 Android M
Nexus 5 Android M
Nexus 10 Android 5.1.1
Waze 3.9.4.0
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Re: Can't login in app (android) - password is ok

Postby AlanOfTheBerg » Wed Aug 13, 2014 2:51 pm

I would delete the app and all data completely as @a4bolek suggested. Then install the app from the Play store and do not restore any data. When the app starts up, do not enter a phone number, but use the "already have a Waze account" (named something else) option and sign in only with username and password.
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Re: Can't login in app (android) - password is ok

Postby joaopalinhas » Tue Nov 18, 2014 2:50 pm

Hi all,

I'm having this issue with Motorola Moto G 2014 and I can't solve it with tips in previous answers.
Who should I contact to help me?

Thanks in advance,
João Costa
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Re: Can't login in app (android) - password is ok

Postby mberg75 » Sat Aug 16, 2014 12:55 am

I was having the can't login problem, but solved it by taking my RAZR M phone off Wifi and using Mobile Data for the login.
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Can't login in app (android) - password is ok

Postby rn170 » Wed Aug 13, 2014 8:06 am

I'm having no end of grief after getting a new phone...

Re-installed waze and restored data (helium). On startup got a message 'waze has stopped'.

Cleared data and cache, then tried to sign in. got:

Login Failed: Wrong login

Reset password (SMS link just redirected to amazon) via email. Changed password. New password signed me on here, but on my phone I just get Login Failed again. I don't want to create another account. What on earth is going on.....
Last edited by rn170 on Wed Aug 13, 2014 12:11 pm, edited 1 time in total.
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Re: Password issues

Postby rn170 » Wed Aug 13, 2014 8:32 am

If I hit 'next' during startup, correct my phone number, (it picks up the wrong phone number btw), it then says it has found me, but 'despite all our efforts' cannot connect to my account and it's lost in the stratosphere. :-(
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Re: Password issues

Postby rn170 » Wed Aug 13, 2014 10:25 am

I'm getting further (and not)

I hit skip, then deleted the 'new' account it creates. Then I went back in a and followed the already a wazer links, I can then sign in. I get asked to verify my number and I get an SMS - which I never get asked to input. I then 'next' on my name and nickname (although the text is wrong as it says "Your username will replace your nickname...". I think it should be the other way round)

When I go into my waze, if sees me and my scoreboard. GREAT!!

However.... when I exit and go back in, it ignores everything I've done and gives me a "Meet your wazer" screen. If I say 'already' again, it doesn't accept the pw I got in with last time.

One step forward, one step back...

if I create a new account, it remembers it. If I try and use my old account, it doesn't save the details.
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Re: Can't login in app (android) - password is ok

Postby rn170 » Wed Aug 13, 2014 1:57 pm

By restored, I mean I used helium to back up application data from my old phone and restore to the new one.
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Re: Can't login in app (android) - password is ok

Postby rn170 » Wed Aug 13, 2014 6:21 pm

Thanks. It's now working.
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