If you go through the steps Happy_Lyn outlined, you enter your username (which is diamondgoal, according to your post), NOT your phone number.

rickmz wrote: ↑Fri Jun 25, 2021 3:35 pm
Let's see how long before I get any feedback.

 

And....you will not get feedback specific to your account because this is a community forum. We are all Waze users, not Waze employees.

To resolve your account problem, please contact Waze directly by going to this website and select Contact Support under Troubleshooting & support.

I have the same problem with new mobile nexus 6 (google-motorola).
login from desktop using email and password works fine , login from mobile phone using phone number and 4 digit code does not work also the code is revieved and recognised

Hello all,

I had an account on Waze that had all my points, favorites saved on. When I tried to log on recently it seems like it had all been erased and I have trouble accessing it. I'm not sure what caused it - maybe a recent update and I believe I enabled a feature called smart lock shortly before it happened. When I try to recover and enter my email it sends me a serial username instead of the username I registered with - what should I do?

I remember my username & email

I tried a variety of pws I normally use but they aren't working

It doesn't show up when I enter my phone number either - it shows a baby wazer account when I'm at least one level up

Is there a way to get the a account back - surely Waze has a backup of the account - I dont want to keep resetting everything just to lose it again

Hi,
I have just reinstalled my phone (Galaxy S9) with Android 9 and after I put in the verification code I get in my email, the app throws an error that No account found. Create a new account with this email or try to log in again.

I know my account was working because I used the app before the phone re-installation. I also removed Wave from my phone and then installed it again but the issue is still there.

Does someone has any idea?

Thanks in advance

I have have checked it out and it found my account but it never sent me to the page to type in my password or variation code it's says "despite all our efforts we can't verify to account " so idk what to do next please help me