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New iPhone, lost my account

Post by HenryRutherfordHill
Just got a new iPhone 6, and went into Waze to log in. I'm not sure if I had authorized with Facebook when I originally made my account, but I went through that anyways and verified my phone number. Now it's saying I created my account today and I've lost all of my points and favorite locations and such. I use Waze for work everyday and was a royal wazer, so is my old account lost for good?
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Re: New iPhone, lost my account

Post by DavidAbarca
Logout and login again, and wait a couple of hours for the servers to send your data


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Re: New iPhone, lost my account

Post by DavidAbarca
4 days minimum, also what was your username before your iPhone 6? Are you using the same phone number that you verified before your iPhone 6?


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Re: New iPhone, lost my account

Post by dockpilot
Nothing. It's lost like mine was. And because of this I no longer care to report for point purposes.


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Re: New iPhone, lost my account

Post by HenryRutherfordHill
How long should I be waiting before it gets worrying? Still haven't gotten the data back.
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Re: New iPhone, lost my account

Post by HenryRutherfordHill
It's the same phone number, I'm pretty sure my username was the default one from Facebook, so the one I have now. But if it'll take 4 days I should probably wait a little longer, thanks for the help in the meantime.
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Re: New iPhone, lost my account

Post by HenryRutherfordHill
So it's been nine days, and my info/stats still haven't shown up. What can I do to get my data back?
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Re: New iPhone, lost my account

Post by MoodZy
You can check your points and stats here : https://www.waze.com/dashboard
If you don't see anything here, it is likely you created a new account instead of using the old one.
If you see something there, in the end it will be synced with your phone. :)
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