Failed to Communicate to Routing Server - Page 2

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Failed to Communicate to Routing Server

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by DannyFHappy8 Sat Oct 06, 2018 11:59 am

Hi All -

I love the app and hope that someone can help with my recent dilemma. Within the last week I have been getting the "failed to communicate to routing server" error during my daily work commute. My work commute is about 70 miles. If I'm lucky I put the address in and after about 10 times it connects. However, that is even happening less. If I put the same route in google maps, it comes up immediately. With Waze it seems to only be working for me with destinations under 30 miles. I have tried deleting the app and reinstalling and did a hard reset on phone. No luck. I'm looking to see if anyone has any solutions or ideas to help. I have iPhone 7 plus w iOS 12 and Waze 4.43.

Thanks!

DannyFHappy8: Posts: 2

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Re: Failed to Communicate to Routing Server

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by DannyFHappy8 Wed Oct 10, 2018 2:55 am

My home country is United States. I'm getting this in NJ commuting between North NJ and Long Island. When I am in NJ, I have even tried to split up the route to about 30miles (Parsippany to the George Washington Bridge) and still get failed to communicate with routing server. Any suggestions? Super frustrating.

DannyFHappy8: Posts: 2

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Re: Failed to Communicate to Routing Server

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by dce1777368244c06b7fdb73ad65a7d17 Mon Mar 18, 2019 3:03 am

Im in Manila, using an iPhone 6s with IOS 12 and suddenly it keeps searching for network. I always use Waze to get around heavy traffic conditions and now I cant get it working for the last three days.

dce1777368244c06b7fdb73ad65a7d17: Posts: 1

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Re: Failed to Communicate to Routing Server

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by dcold66 Wed Oct 30, 2019 1:31 am

Mapping an 8hr trip planned for tomorrow, or at least trying to ALL DAY today. Have seen this before, too. What good is a mapping app that won't map?

dcold66: Posts: 7; Has thanked: 5 times; Been thanked: 1 time

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Re: Failed to Communicate to Routing Server

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by delilush Fri Oct 19, 2018 4:38 pm

Hi Everyone,

I wanted to let you know that our developers are looking into this issue.

Thank you for your patience.

Best,
Daliah

delilush: Waze Team; Posts: 1114; Been thanked: 1912 times

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Re: Failed to Communicate to Routing Server

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by delilush Wed Oct 24, 2018 11:14 am

Hi Everyone,

We're still investigating this issue. Please help us with understanding this issue better by submitting debug logs for us when you receive these errors. Here is an instruction how to do that.

After you submit it please let me know the time you submitted them under your username.

Thank you!

delilush: Waze Team; Posts: 1114; Been thanked: 1912 times

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Re: Failed to Communicate to Routing Server

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by delilush Sun Nov 04, 2018 11:26 am

Hi Everyone,

We deployed a fix for the increased amount of routing errors in the New York/New Jersey area.

Please let me know if you continue to see issues in that region.

Thank you for your patience with this issue.

Best,
Daliah

delilush: Waze Team; Posts: 1114; Been thanked: 1912 times

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Re: Failed to Communicate to Routing Server

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by delilush Tue Jan 22, 2019 12:10 pm

I'm seeing that some are still experiencing issues with this. Please make sure to report issues to our Support Team.

delilush: Waze Team; Posts: 1114; Been thanked: 1912 times

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Re: Failed to Communicate to Routing Server

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by Doyenesque Mon Jan 14, 2019 8:15 am

I find this can be a problem trying to route when on wifi, in particular when the wifi connection is weak. The app needs to be restarting or it stays confused.