Map Not Loading on BlackBerry + Rerouting Loop

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Re: Map Not Loading on BlackBerry + Rerouting Loop

Postby Kuhlkatz » Sun Dec 02, 2012 9:27 pm

This seems to be a recurring problem for BB users after every map update now. Almost like somebody forgets to switch on something afterwards....

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Re: Map Not Loading on BlackBerry + Rerouting Loop

Postby Kuhlkatz » Wed Dec 05, 2012 10:38 am

I can confirm that this is still the case on INTL server, at least in South Africa where BB still has a large user base.

In a 5 km space, my son's recalced about 15 times where my HTC had no issue. In many places, the roads did not even show up on the device , even though the ETA remained and distance decreased properly while driving.

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Re: Map Not Loading on BlackBerry + Rerouting Loop

Postby Kuhlkatz » Thu Dec 06, 2012 10:59 am

aviljoen wrote:When I enter debug mode with 2##2, what must I do next?


Andre,

The best is likely to set debug mode on and drive / navigate for a short section to allow it to do a few recalcs. After this you can submit the logs, as it should then contain the recalcs and any info on map related load attemps.

Carel
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Re: Map Not Loading on BlackBerry + Rerouting Loop

Postby Kuhlkatz » Mon Dec 17, 2012 7:30 pm

I drove with a BB this afternoon and submitted debug logs at 15h10 GMT.
Navigation is virtually useless with BB. It recalculates constantly, map tiles and route does not show. The warnings are almost nonexistent.

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Re: Map Not Loading on BlackBerry + Rerouting Loop

Postby Kuhlkatz » Tue Dec 18, 2012 1:31 pm

Ori,

The route that I sent debug logs for per post https://world.waze.com/forum/posting.php?mode=reply&f=3&t=27526#pr318416 was roughly this Livemap route.

If multiple routes are shown, It's the one via N1 South, M12 West. From what I gather, it's not specific tiles that does not load. The constant recalculation of the route seems to be the bigger problem and that could possibly interfere with tile loading. It certainly does interfere with navigation instructions.

The same route on an Android tablet for the same drive was rock solid with no missing tiles or any route recalcs.

If I can assist in setting up a controlled test for a specific short route in the area, please let me know.
I normally use Android, but I'm sure I can persuade my son to do something else for a few minutes while I borrow his phone.

Regards
Carel
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Re: Map Not Loading on BlackBerry + Rerouting Loop

Postby Kuhlkatz » Tue Dec 18, 2012 2:24 pm

Ori,

Just to confirm what Shmupi said, I used a BB and my son his Android tablet, side by side on the same route. The Android had no problems, and never did any recalcs.
Unless the devices source tiles from a different set of servers, we are likely not looking at corrupt tiles.
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Re: Map Not Loading on BlackBerry + Rerouting Loop

Postby Kuhlkatz » Tue Dec 18, 2012 10:57 pm

Blackberry 9700 Series, Using OS 7.1.
Short drive of 7 Km, primary on Livemap via Midstream Dr..
First recalc : Just after intersection ( travel Eastbound )
The eastern portion of that segment was not displayed in the map, missing from here.
Next recalc was still eastbound on the same segment, just before turning south onto Midstream Drive.

Another recalc was done here.

Half of this segment did not display.

Just that short route had 4 portions of tiles missing, and about 10 recalcs was done back & forth across the same route.
If you have access to closed URs in that area, all marked as 'not identified' each UR was logged under account Daemar, closed by me. All logged between 21:00 GMT & 21:18 GMT. Each recalc & each missing tile start was logged in the description.

Full debug logs for that session was uploaded at 21:18 GMT.
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Re: Map Not Loading on BlackBerry + Rerouting Loop

Postby MaitreKit » Mon Dec 30, 2013 2:40 pm

shmupi wrote:
joelinisrael wrote:I've got a brand new Blackberry 9900, but I can't figure out where I can get the Waze app for it. I see lots of people here are running it,though. Any advice? (The Blackberry app store says it doesn't work on 9900s.)

Thanks.


Send me a PM with your email address and I will email you the COD file to install it with VNBBUTILS

Shmupi


I have the same problem, Appworld says me that my 9900 isn't compatible.
Could anyone sends me COD file ?
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Re: Map Not Loading on BlackBerry + Rerouting Loop

Postby marcelbrandon » Mon Apr 08, 2013 11:02 pm

shmupi wrote:
EJairam wrote:I've been getting a rerouting loop intermittently for the past few days.
On the world server, located in the Caribbean (Trinidad and Tobago)

Client is Blackberry Waze release 2.0.2.3.

I'll try re-installing and update this post if it works


Also delete the waze directory from your memory card using beamexplorer.

Try that and also if the problem still persist try to switch to debug mode.

Drive once and create some logs , I will make sure that the support team gets them.

Usually the problem is resolved by itself after the next map build...but not always.

Thanks,
Shmupi


On the world server, located in the Caribbean (Jamaica) I'm using a BB 9810 7.1: V. 7.1.0.746. on Digicel H+ and I have the exact same problem! The search works, it calculates the route fine. When you click "route" tho:

1: There is no "route" line to follow on map screen.
2: There are no text driving directions in the lower green bar.
3: There is no "next turn" arrow in the box.
4: When you open the navigation list the directions are JUMBLED (incorrect order) 1st direction is down and 4th, There even directions in the list which are not even on the route.
5: When you start driving WAZE is constantly recalculating.

I downloaded the beamexplorer deleted the waze folder.
deleted and reinstalled waze, Same problem.

This is definitely a server problem and not a client problem.

Hope my info helps and hope this problem can be resolved soon. PLEASE remember there are alot of third world people still with older blackberries so give us a little support since an upgrade seems to be out of the question :)
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Re: Map Not Loading on BlackBerry + Rerouting Loop

Postby marcelbrandon » Wed Apr 24, 2013 3:17 am

Unholy wrote:Thank you guys and thank you Shumpi for bringing this issue to our consideration.

As Shmupi said, it looks like a BB tiles build issue - We are looking to solve this issue.

If you encounter with issues such as this, we will appreciate it if you could also let us know by opening a bug ticket on world.waze.com/support, under "quick help".

Thank,


Ori


Ok Ori, So the problem has been detected. Any idea how long before its resolved?
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