Still encountering bug upon APP initialization w/latest rel

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Re: Still encountering bug upon APP initialization w/latest

Postby AlanOfTheBerg » Thu Jan 10, 2013 5:10 pm

sivigamer wrote:
AlanOfTheBerg wrote:
tmigar wrote:Exit Waze using home button.

Like gerben said, use the actual correct way to Exit Waze which is the Switch Off button in the main menu. Otherwise, Waze just runs in the background and then you force-kill it. Not the right way to do it at all.


Using an in app menu is not the normal way to exit an iOS app or any mobile app for that matter. It shouldn't give errors for quitting.

Waze is not a "normal" iOS app and therefore requires something different for proper exit. Apple Maps doesn't quit when I background it either if it's navigation mode. Are you calling that not "normal" as well? There are certain apps which have flags to work in the background, such as VoIP and navigation apps. Many of them do not exit when hitting the home button. That is just the way these kinds of apps are designed to work. Users need to know this to understand how to properly use the apps.
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Re: Still encountering bug upon APP initialization w/latest

Postby alien12345 » Thu Jan 10, 2013 5:02 pm

AlanOfTheBerg wrote:
tmigar wrote:Exit Waze using home button.

Like gerben said, use the actual correct way to Exit Waze which is the Switch Off button in the main menu. Otherwise, Waze just runs in the background and then you force-kill it. Not the right way to do it at all.


Using an in app menu is not the normal way to exit an iOS app or any mobile app for that matter. It shouldn't give errors for quitting.
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Re: Still encountering bug upon APP initialization w/latest

Postby AlanOfTheBerg » Fri Dec 07, 2012 4:44 am

tmigar wrote:Exit Waze using home button.

Like gerben said, use the actual correct way to Exit Waze which is the Switch Off button in the main menu. Otherwise, Waze just runs in the background and then you force-kill it. Not the right way to do it at all.
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Re: Still encountering bug upon APP initialization w/latest

Postby gerben » Thu Dec 06, 2012 10:13 pm

tmigar wrote:I am able to replicate the bug every time by doing the following:

Exit Waze using home button.
Clear Waze from memory (by double clicking home button, holding down Waze and then deleting)
Restart Waze.
See error: "Uh-Oh we seem to have encountered a bug..."

Waze v3.5.1
iPhone 5
OS v6.0.1

I delete Waze from memory to avoid being tracked at home, at work, etc.

The issue persists even after doing a clean install of the app (deleting, hard-reset phone, reinstall).


Exit through the home button is not really exiting, it moves Waze to the background. Killing it through the task manager after that, makes the program think it did not exit properly, so that is why it throws the bug alert.

If you exit waze properly (through the menu), this will not happen.
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Re: Still encountering bug upon APP initialization w/latest

Postby tmigar » Thu Dec 06, 2012 9:00 pm

I am able to replicate the bug every time by doing the following:

Exit Waze using home button.
Clear Waze from memory (by double clicking home button, holding down Waze and then deleting)
Restart Waze.
See error: "Uh-Oh we seem to have encountered a bug..."

Waze v3.5.1
iPhone 5
OS v6.0.1

I delete Waze from memory to avoid being tracked at home, at work, etc.

The issue persists even after doing a clean install of the app (deleting, hard-reset phone, reinstall).
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Re: Still encountering bug upon APP initialization w/latest

Postby AlanOfTheBerg » Thu Nov 15, 2012 8:25 pm

joeclassic wrote:Enabled debug mode and reproduced the issue twice followed by uploading of logs to WAZE.

Good stuff. I really hope this can help them nail down that bug. It seems pretty reliable, so finding the error I hope will be easy.
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Re: Still encountering bug upon APP initialization w/latest

Postby joeclassic » Thu Nov 15, 2012 8:15 pm

AlanOfTheBerg ...

Enabled debug mode and reproduced the issue twice followed by uploading of logs to WAZE.

Opened a ticket and provided required information.

Here is a snippet from that ticket:

iOS 5.1.1(9B206)

Encountering the following every time upon APP initialization "Uh-oh! We seem to have encountered a bug. Help us improve by sending us an error report."

WAZE team request I enable debug mode and send those up along with opening a ticket specifying log upload times.

Enabled debug mode and uploaded logs at the following times: 12:07 PMPST and 12:09 PMPST.

Hope this helps.
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Re: Still encountering bug upon APP initialization w/latest

Postby joeclassic » Thu Nov 15, 2012 8:04 pm

Roger that AlanOfTheBerg ...

Post reinstall of the APP I still got the "Uh-oh! We seem to have encountered a bug. Help us improve by sending us an error report". Post receipt of the error, I did opt to upload the logs.

I will reproduce via the debug mode and send up logs again.
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Re: Still encountering bug upon APP initialization w/latest

Postby AlanOfTheBerg » Thu Nov 15, 2012 7:54 pm

Joe, you may also want to put Waze into debug mode by navigating to 2##2. Then shut down and start it up again. After it throws the error, upload logs from Settings or Help. Then, open a nanorep ticket from the QuickHelp box on the Support page. Use the Email function and in the details, note the time that logs were uploaded.

(2##2 is a toggle between warning and debug mode. Warning is the normal mode. You should switch it back when done with the above.)
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Re: Still encountering bug upon APP initialization w/latest

Postby joeclassic » Thu Nov 15, 2012 7:51 pm

Thanks YoYoPro15 but I dont have a FaceBook account.

I'll try the recommendation to uninstall, reboot device, and reinstall the APP.

I'll update this post with my findings.
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