Still encountering bug upon APP initialization w/latest rel

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Still encountering bug upon APP initialization w/latest rel

Postby joeclassic » Wed Nov 14, 2012 5:51 pm

Still encountering bug upon APP initialization w/latest 3.5.1.0 build.

This issue was previously reported: viewtopic.php?f=3&t=30575&p=285992&hilit=horrifically#p285992

And is still prevailing. Logs have been sent to WAZE team for analysis.
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Re: Still encountering bug upon APP initialization w/latest

Postby AlanOfTheBerg » Wed Nov 14, 2012 9:03 pm

And you have done a clean install correct? (Delete, reboot phone, install from app store. The reboot is actually important in this case.)
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Re: Still encountering bug upon APP initialization w/latest

Postby YoYoPro15 » Wed Nov 14, 2012 9:50 pm

I just posted this on the feedback thread for 3.5.1.0. Try it and see what happens.

YoYoPro15 wrote:I fixed my Uh-Oh error message on startup. It seems that Waze was attempting to access my "Custom Friends" list through Facebook. After selecting "Allow None" and relaunching the application, I do not get the uh-oh message anymore on startup. Only error I had as everything else is working flawless. Hope this helps!
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Re: Still encountering bug upon APP initialization w/latest

Postby joeclassic » Thu Nov 15, 2012 7:51 pm

Thanks YoYoPro15 but I dont have a FaceBook account.

I'll try the recommendation to uninstall, reboot device, and reinstall the APP.

I'll update this post with my findings.
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Re: Still encountering bug upon APP initialization w/latest

Postby AlanOfTheBerg » Thu Nov 15, 2012 7:54 pm

Joe, you may also want to put Waze into debug mode by navigating to 2##2. Then shut down and start it up again. After it throws the error, upload logs from Settings or Help. Then, open a nanorep ticket from the QuickHelp box on the Support page. Use the Email function and in the details, note the time that logs were uploaded.

(2##2 is a toggle between warning and debug mode. Warning is the normal mode. You should switch it back when done with the above.)
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Re: Still encountering bug upon APP initialization w/latest

Postby joeclassic » Thu Nov 15, 2012 8:04 pm

Roger that AlanOfTheBerg ...

Post reinstall of the APP I still got the "Uh-oh! We seem to have encountered a bug. Help us improve by sending us an error report". Post receipt of the error, I did opt to upload the logs.

I will reproduce via the debug mode and send up logs again.
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Re: Still encountering bug upon APP initialization w/latest

Postby joeclassic » Thu Nov 15, 2012 8:15 pm

AlanOfTheBerg ...

Enabled debug mode and reproduced the issue twice followed by uploading of logs to WAZE.

Opened a ticket and provided required information.

Here is a snippet from that ticket:

iOS 5.1.1(9B206)

Encountering the following every time upon APP initialization "Uh-oh! We seem to have encountered a bug. Help us improve by sending us an error report."

WAZE team request I enable debug mode and send those up along with opening a ticket specifying log upload times.

Enabled debug mode and uploaded logs at the following times: 12:07 PMPST and 12:09 PMPST.

Hope this helps.
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Re: Still encountering bug upon APP initialization w/latest

Postby AlanOfTheBerg » Thu Nov 15, 2012 8:25 pm

joeclassic wrote:Enabled debug mode and reproduced the issue twice followed by uploading of logs to WAZE.

Good stuff. I really hope this can help them nail down that bug. It seems pretty reliable, so finding the error I hope will be easy.
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Re: Still encountering bug upon APP initialization w/latest

Postby tmigar » Thu Dec 06, 2012 9:00 pm

I am able to replicate the bug every time by doing the following:

Exit Waze using home button.
Clear Waze from memory (by double clicking home button, holding down Waze and then deleting)
Restart Waze.
See error: "Uh-Oh we seem to have encountered a bug..."

Waze v3.5.1
iPhone 5
OS v6.0.1

I delete Waze from memory to avoid being tracked at home, at work, etc.

The issue persists even after doing a clean install of the app (deleting, hard-reset phone, reinstall).
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Re: Still encountering bug upon APP initialization w/latest

Postby gerben » Thu Dec 06, 2012 10:13 pm

tmigar wrote:I am able to replicate the bug every time by doing the following:

Exit Waze using home button.
Clear Waze from memory (by double clicking home button, holding down Waze and then deleting)
Restart Waze.
See error: "Uh-Oh we seem to have encountered a bug..."

Waze v3.5.1
iPhone 5
OS v6.0.1

I delete Waze from memory to avoid being tracked at home, at work, etc.

The issue persists even after doing a clean install of the app (deleting, hard-reset phone, reinstall).


Exit through the home button is not really exiting, it moves Waze to the background. Killing it through the task manager after that, makes the program think it did not exit properly, so that is why it throws the bug alert.

If you exit waze properly (through the menu), this will not happen.
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