Hi, here's a bug report for Waze app v3.6 in iPhone 4s, iOS 6.1.3 (not jail broken). Has anyone else encountered this?
Every so often, in my case once or twice a week, this issue pops up for me. It has happened at least 6 times already in the four weeks I've used the app.
Upon entering navigate screen, I try searching for a destination by typing into the search field. After entering the location, I see that Waze is only searching for Contact List Results. Waze results, which is usually the default, isn't even available. Google, Bing, Foursquare, etc results are also not available - you could usually scroll through those options in the search mode, but with this issue the icons are not available at all. Only the contact list results icon is available. I then try going to categories mode, and the screen shows "no items". The usual options like gas stations, restaurants, places of interest, etc are all gone.
I have tried switching off the app (throough the switch off option, and also a hard kill of the app via the iOS double-home-key-press task manager thing) then restarting the app, and the issue persists. I've also tried restarting my phone, still no luck.
A network issue was my first hunch, but may not actually be the case. The phone is connected to the network at all times the issue happens. I know this because traffic reports and other network reliant stuff like messages are still available.
1. Two or three times that the issue happened, there was a popup saying that storage space was getting low. There were two options/buttons on the popup - "Done", and the other was "Manage" I think. I've tried both options. "Done" just resumes the app but search is still compromised. "Manage" takes you to the settings of the iPhone showing the different apps installed and the space they consume, and even after deleting some apps and returning to Waze, search is still compromised. However, this popup does not appear all times that the search/categories issue showed up. I also have more than 900MB free out of the 16GB capacity of my phone.
2. I am on a prepaid plan on my phone, so I access the internet exclusively via WiFi on a mobile WiFi stick that I have. Not sure if that affects Waze?
3. My country is the Philippines and my network provider (both on the phone and mobile wifi) is Globe Telecom - not sure if that'll also help identify the issue if it turns out to be network or location related.
The only resolution I found that works is to uninstall the app and re-download it from itunes app store or reinstall it while the phone is syncing with my PC. After reinstalling and reopening the app, search functions normally and the categories are also back. However, this workaround is quite tedious especially if search goes wonky once or twice a week.
I hope there are other Wazers who can give suggestions, or maybe the Waze team can provide a permanent fix. Thanks!