Drives still not appearing online

These forums are specific to the Waze mobile app. Post here if you experienced a problem while using the app, have a question about the app functionality or a feature such as navigation or search.

Moderators: krankyd, Unholy

Re: Drives still not appearing online

Postby abbailey1981 » Mon Mar 25, 2013 3:30 pm

I am missing all drives from the 20th and 21st. And they were quite different drives I normally do. I actually did this with purpose of adding to my area of edit privilege. I am going to have to make my way out there again on my way home tonight. But it is mildly annoying.
abbailey1981
 
Posts: 13
Joined: Mon Feb 18, 2013 4:52 pm
Location: Houston, TX
Has thanked: 2 times
Been thanked: 2 times

Re: Drives still not appearing online

Postby AlanOfTheBerg » Wed Mar 20, 2013 10:34 pm

We haven't heard of any drive processing problems, but those do crop up from time-to-time. Short drives always process first. Very long drives sometimes take days to process. Most 1-2hr drives, which are commute-length, are processed within a few hours. Are you sure you had data network connectivity at the time of shutting down the app?
Wiki Resources: Map Editing Manual | Oregon Project/To-Do List
Oregon-based US Country Manager | iPhone5 - VZ - iOS 7.1 | Waze v3.7.9.925
AlanOfTheBerg
Waze Global Champs
Waze Global Champs
 
Posts: 19498
Joined: Sat Aug 28, 2010 8:48 pm
Location: US Country Manager - Oregon, USA
Has thanked: 654 times
Been thanked: 2260 times

Re: Drives still not appearing online

Postby AlanOfTheBerg » Thu Mar 21, 2013 3:03 pm

DistantSoil wrote:It would be good if we could have a "force" button in the app to force data uploads. I assume it wouldn't be an issue with data reconciliation

The data is already uploaded and no need for a "force" button. The servers just haven't processed it.
Wiki Resources: Map Editing Manual | Oregon Project/To-Do List
Oregon-based US Country Manager | iPhone5 - VZ - iOS 7.1 | Waze v3.7.9.925
AlanOfTheBerg
Waze Global Champs
Waze Global Champs
 
Posts: 19498
Joined: Sat Aug 28, 2010 8:48 pm
Location: US Country Manager - Oregon, USA
Has thanked: 654 times
Been thanked: 2260 times

Re: Drives still not appearing online

Postby AlanOfTheBerg » Thu May 23, 2013 1:29 pm

I-Hate-Traffic wrote:Facebook negotiating to buy Waze for $1 billion
http://www.jpost.com/Business/Business- ... ion-312690

A few very long threads already posted two weeks ago.
Wiki Resources: Map Editing Manual | Oregon Project/To-Do List
Oregon-based US Country Manager | iPhone5 - VZ - iOS 7.1 | Waze v3.7.9.925
AlanOfTheBerg
Waze Global Champs
Waze Global Champs
 
Posts: 19498
Joined: Sat Aug 28, 2010 8:48 pm
Location: US Country Manager - Oregon, USA
Has thanked: 654 times
Been thanked: 2260 times

Re: Drives still not appearing online

Postby AlanOfTheBerg » Fri Jan 17, 2014 2:05 am

Ladyhawke13 wrote:I just joined yesterday and none of my drives, points, etc are showing up online or in the App...?

So just be patient. They will appear once processed.
Wiki Resources: Map Editing Manual | Oregon Project/To-Do List
Oregon-based US Country Manager | iPhone5 - VZ - iOS 7.1 | Waze v3.7.9.925
AlanOfTheBerg
Waze Global Champs
Waze Global Champs
 
Posts: 19498
Joined: Sat Aug 28, 2010 8:48 pm
Location: US Country Manager - Oregon, USA
Has thanked: 654 times
Been thanked: 2260 times

Re: Drives still not appearing online

Postby AndyPoms » Thu Mar 21, 2013 6:44 am

I'm experiencing a delay in drive processing as well...

Drives from the 18th (Monday) processed slowly (> 12 hours), and my 3am drive on Tuesday processed between 8pm Wednesday Night & 3am Thursday Morning. My other drives (9am Tues, 3am Wed, 9am Wed) still haven't processed. The Monday drives were the shortest (<10 mins, Tuesday was >1 hr, Wed was <30 mins).
Image
Waze Champ & Forum Moderator
USA Country Manager
Senior Area Manager: State of Connecticut
Wiki: Editing | Best Practices | FAQ
AndyPoms
Waze Global Champs
Waze Global Champs
 
Posts: 5925
Joined: Tue Dec 27, 2011 1:34 pm
Location: Hartford, CT
Has thanked: 89 times
Been thanked: 887 times

Re: Drives still not appearing online

Postby AndyPoms » Thu Mar 21, 2013 12:41 pm

dotthei79 wrote:I have not been receiving my points either. I have driven over 1,000 miles so far this week, but have received only 200 or so points. Something is going on...
Have your drives processed? You won't get the points until the drive processes.
Image
Waze Champ & Forum Moderator
USA Country Manager
Senior Area Manager: State of Connecticut
Wiki: Editing | Best Practices | FAQ
AndyPoms
Waze Global Champs
Waze Global Champs
 
Posts: 5925
Joined: Tue Dec 27, 2011 1:34 pm
Location: Hartford, CT
Has thanked: 89 times
Been thanked: 887 times

Re: Drives still not appearing online

Postby AndyPoms » Thu Mar 21, 2013 12:58 pm

dotthei79 wrote:
AndyPoms wrote:
dotthei79 wrote:I have not been receiving my points either. I have driven over 1,000 miles so far this week, but have received only 200 or so points. Something is going on...
Have your drives processed? You won't get the points until the drive processes.



I drove from Ohio to Chicago, and back, on Tuesday, them to Michigan and back yesterday. I usually receive my points each night around midnight. Nothing. I also drove on Monday but received zero points come Tuesday morning. I've been a daily user since December. This seems out of the ordinary.

Yes, drives typically process quickly (within a few hours tops), but as you can see above there is apparently a delay. You can tell if each drive has processed by going into the editor and seeing if it appears in the "Drives" tab. If it's not there, it hasn't processed yet and you haven't been given the points for it yet.
Image
Waze Champ & Forum Moderator
USA Country Manager
Senior Area Manager: State of Connecticut
Wiki: Editing | Best Practices | FAQ
AndyPoms
Waze Global Champs
Waze Global Champs
 
Posts: 5925
Joined: Tue Dec 27, 2011 1:34 pm
Location: Hartford, CT
Has thanked: 89 times
Been thanked: 887 times

Re: Drives still not appearing online

Postby AndyPoms » Fri Mar 22, 2013 3:27 pm

Mine are coming in VERY slowly, just give them time... This happens every so often...
Image
Waze Champ & Forum Moderator
USA Country Manager
Senior Area Manager: State of Connecticut
Wiki: Editing | Best Practices | FAQ
AndyPoms
Waze Global Champs
Waze Global Champs
 
Posts: 5925
Joined: Tue Dec 27, 2011 1:34 pm
Location: Hartford, CT
Has thanked: 89 times
Been thanked: 887 times

Re: Drives still not appearing online

Postby AndyPoms » Mon Mar 25, 2013 4:01 pm

abbailey1981 wrote:I am missing all drives from the 20th and 21st. And they were quite different drives I normally do. I actually did this with purpose of adding to my area of edit privilege. I am going to have to make my way out there again on my way home tonight. But it is mildly annoying.
Don't make a special trip, the drives are processing again, but it will take some time to clear the backlog. Waze has said that the backlog should be clear by this coming weekend.
Image
Waze Champ & Forum Moderator
USA Country Manager
Senior Area Manager: State of Connecticut
Wiki: Editing | Best Practices | FAQ
AndyPoms
Waze Global Champs
Waze Global Champs
 
Posts: 5925
Joined: Tue Dec 27, 2011 1:34 pm
Location: Hartford, CT
Has thanked: 89 times
Been thanked: 887 times

Next

Return to Waze App

Who is online

Users browsing this forum: Google [Bot]