Bonus Candy not unlocking

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Re: Bonus Candy not unlocking

Postby kentsmith9 » Tue Feb 25, 2014 7:34 pm

jeeberpow wrote:Thank you! Every post on this forum points to the wiki, which refers to old info. Infuriating! Anyway your directions helped. I understand why they're buffering themselves with FAQs but - ugh.

As fellow users we feel your pain. :mrgreen:

Thanks for bringing this point up. It turns out we just updated the Wiki to the latest version which will give us lots of improvements for the overall community. Unfortunately the new server installation is using a different URL coding that is causing some complications for old links from the forum which is of course widespread throughout the forums.

I will check to see if we can make a change on the back end to solve this. Otherwise we will need to possibly consider a post in all forums showing how to manually change the URL when linking from an older post.

The Royal Blue text in these URLs
http://world.waze.com/wiki/index.php/Main_Page?title=Ferries
http://www.waze.com/wiki/index.php/Main_Page?title=Ferries
http://www.waze.com/wiki/?title=Ferries

should be simplified to
http://wiki.waze.com/wiki/Ferries

Again, I will check it there is a way to have the Wiki automatically redirect these old links.
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Re: Bonus Candy not unlocking

Postby jeeberpow » Tue Feb 25, 2014 3:49 pm

Thank you! Every post on this forum points to the wiki, which refers to old info. Infuriating! Anyway your directions helped. I understand why they're buffering themselves with FAQs but - ugh.

DanHazard wrote:
Kuhlkatz wrote:Ok, lets make the solution simple :
...

In my opinion, the Wiki should be updated with more clear instructions to help people who are having this problem, it's a popular topic, and after some personal research, I don't feel the Wiki gives accurate enough help in regards to solving the issue.

Or perhaps I can make a new post that can be stickied. Up to you guys.
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Re: Bonus Candy not unlocking

Postby Kuhlkatz » Tue Aug 13, 2013 5:24 pm

DanHazard wrote:In my opinion, the Wiki should be updated with more clear instructions to help people who are having this problem, it's a popular topic, and after some personal research, I don't feel the Wiki gives accurate enough help in regards to solving the issue.


DanHazard, thanks for pointing this out.

The Wiki was updated to the correct procedure when the older "direct link" to the form was initially removed. This was done to reduce the number of support tickets raised for questions that the "Quick Search" could easily provide.
It seems that this procedure did indeed change again on nanoRep by the introduction of another Category Menu that is initially displayed. The "If you cannot find your answer, Please click here to contact us" link is not displayed like before after you selected a main Category.

Only the initial "Next>>>" or subsequent "More>>>" links will take you to the original Category menu.
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Re: Bonus Candy not unlocking

Postby danhazard » Tue Aug 13, 2013 4:35 pm

Kuhlkatz wrote:Ok, lets make the solution simple :

Step 1. Read the Wiki section on Bonus points and road goodies to ensure that you are eligible to contact support for some Candy / Achievement that you did not get. This includes ensuring that you understand that the "First week you drove nnn days" does not seem to unlock all in one week any more, and that you also have waited for at least one full weekly cycle of point updates to complete. If you are not eligible, do not continue.

Step 2. Go to the Waze support site and type "Bonus Candy not unlocking" into the Quick help bar. Two topics are displayed, the first relating to "Points or routes not updated (Missing Points)" and the second one is "Achievements won't unlock".

Step 3. Read the section on "Achievements won't unlock" and note that it states "Please contact us if you didn't get candies that you collected.". The instructions on "How to contact us", is detailed in the Wiki Frequently Asked Questions, which is very good (read compulsory) reading material in general.

Step 4. Read through Question # 35 and pay special attention to the "nanoRep - Quick Help" paragraph.

Step 5. Now that you that have read through the section and you understand it's contents, simply follow the 8 easy steps in Question # 35 to file your official complaint that you were short-changed on the Candies.


Hello sir, I have discovered today that the Wiki doesn't really provide the correct answer, though it does get users started on the right path. You can refer to my post here, where I actually just outlined the process by trying to follow what is typed in the wiki.

Here's the deal, none of the initial categories that are displayed actually help you arrive at the submit a ticket (or whatever it's called).

Once you get to step #5 as outlined in Question #35, you are brought to this page:

[ img ]

Naturally users will click points, that is what they are missing, after all. Clicking points brings us here:

[ img ]

If you follow any of the links in this page, none of them will bring you to the latter half of step #6 in Question #35, the part where you are able to fill out the form to contact nanoRep. I believe this is why some users are frustrated. The Wiki is telling them to go here, but when they get there, they aren't finding what the Wiki is stating they should find.

In order to access the form, they will need to click More>> near the bottom of the list:

[ img ]

From there they should click: Problems with my Waze account:

[ img ]

And finally, the link that is talked about in step #6 of Question #35 is visible:

[ img ]

Which will take them to this page, where they can finally contact someone:

[ img ]

In my opinion, the Wiki should be updated with more clear instructions to help people who are having this problem, it's a popular topic, and after some personal research, I don't feel the Wiki gives accurate enough help in regards to solving the issue.

Or perhaps I can make a new post that can be stickied. Up to you guys.
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Re: Bonus Candy not unlocking

Postby Kuhlkatz » Tue Aug 13, 2013 4:06 pm

Ok, lets make the solution simple :

Step 1. Read the Wiki section on Bonus points and road goodies to ensure that you are eligible to contact support for some Candy / Achievement that you did not get. This includes ensuring that you understand that the "First week you drove nnn days" does not seem to unlock all in one week any more, and that you also have waited for at least one full weekly cycle of point updates to complete. If you are not eligible, do not continue.

Step 2. Go to the Waze support site and type "Bonus Candy not unlocking" into the Quick help bar. Two topics are displayed, the first relating to "Points or routes not updated (Missing Points)" and the second one is "Achievements won't unlock".

Step 3. Read the section on "Achievements won't unlock" and note that it states "Please contact us if you didn't get candies that you collected.". The instructions on "How to contact us", is detailed in the Wiki Frequently Asked Questions, which is very good (read compulsory) reading material in general.

Step 4. Read through Question # 35 and pay special attention to the "nanoRep - Quick Help" paragraph.

Step 5. Now that you that have read through the section and you understand it's contents, simply follow the 8 easy steps in Question # 35 to file your official complaint that you were short-changed on the Candies.
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Re: Bonus Candy not unlocking

Postby danhazard » Tue Aug 13, 2013 4:02 pm

leapdog1 wrote:
sahls72 wrote:Click on support and type what you are looking for in the quick help. If none of the links answer your question, at the bottom of the page it says "Still can't find what you are looking for? Click Here".


Yeah- did that. Not helpful.


You can, in fact, simply contact support and they should be able to help you get the points you are missing.

You can find out how to do that by simply checking out the super useful Wiki, right here.

Scroll down a bit and there is a guide that will walk you through actually contacting someone at nanoRep.
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Re: Bonus Candy not unlocking

Postby leapdog1 » Tue Aug 13, 2013 3:20 pm

sahls72 wrote:Click on support and type what you are looking for in the quick help. If none of the links answer your question, at the bottom of the page it says "Still can't find what you are looking for? Click Here".


Yeah- did that. Not helpful.
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Re: Bonus Candy not unlocking

Postby Riamus » Mon Aug 12, 2013 10:16 am

leapdog1 wrote:For two weeks now I have driven every day. No 3 day and no 4 day. I also have more than 5 friends connected in facebook but no first friend and no 5 friends bonus. I have looked everywhere to contact support and can find no way to contact them. Only these forums or FAQ. In the forums everyone keeps saying to go to the support tab but there is no way to contact support there only to ask a question in the quick help, wiki or forums.

Why is it so hard to find out how to contact support directly?

How can I get the bonus resolved?


As the Wiki states, those X day achievements cannot all be achieved in the same week. If you've only driven 2 weeks every day, then you'll only have the first couple of achievements. You should get the next one the next time you drive all week, and then the next on the following week.
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Re: Bonus Candy not unlocking

Postby Kuhlkatz » Sun Aug 11, 2013 12:19 am

If you are able to follow instructions and can decipher plain English as used in the Wiki, this post may assist.

Sent from my HTC One using Tapatalk 2
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Re: Bonus Candy not unlocking

Postby leapdog1 » Sat Aug 10, 2013 11:30 pm

For two weeks now I have driven every day. No 3 day and no 4 day. I also have more than 5 friends connected in facebook but no first friend and no 5 friends bonus. I have looked everywhere to contact support and can find no way to contact them. Only these forums or FAQ. In the forums everyone keeps saying to go to the support tab but there is no way to contact support there only to ask a question in the quick help, wiki or forums.

Why is it so hard to find out how to contact support directly?

How can I get the bonus resolved?
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