Bonus Candy not unlocking

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500miles in a week Bonus Candy not unlocking

Postby wagzin » Wed May 22, 2013 9:08 pm

In the beggning of The year I Traveled more than 500 miles (850km) in a week, down here at brazil, I was on a trip from São Paulo to Santa Catarina, and I still didn't receive my candy for this achievement, please help me, who do I have to contact to get my bonus?!
Last edited by wagzin on Thu May 23, 2013 7:25 pm, edited 1 time in total.
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Re: Bonus Candy not unlocking

Postby Tru2Chevy » Sat May 18, 2013 4:51 pm

New Wazer here, also having the same issue. I signed up 7 days ago and have used the app every single day. I got the bonus candy for my first week that I drove 2 days, but didn't get the 3 and 4 day bonus candies that I expected. I suppose that it would make some sense that they don't allow you to unlock them all in the same week, but it might save some headaches on the user's part if they come up with a simple way to explain that either in the app or on the points support page.

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Re: Bonus Candy not unlocking

Postby sahls72 » Thu Aug 08, 2013 11:13 pm

Click on support and type what you are looking for in the quick help. If none of the links answer your question, at the bottom of the page it says "Still can't find what you are looking for? Click Here".
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Re: Bonus Candy not unlocking

Postby sahls72 » Fri Jun 14, 2013 6:00 pm

There are several topics about missing points and candy already in the forum and you may find some very useful information if you search them out.

It took me a few weeks to get all the drive candy to unlock and show up. Most weeks I will notice that the points in the app are higher than those in the dashboard. Usually on Monday I will get a big point increase in the dashboard and everything matches up again. Another thing I learned the hard way is to make sure the app is not searching for the network when you close it. Closing without a data connection is a sure fire way to not get credit for that session.

I highly recommend you click on the Missing Points link at the bottom of the dashboard. When it brings you to the quick help, type in missing points. It has some good information about missing points and routes and will give you a few things to check before submitting a support ticket.
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Re: Bonus Candy not unlocking

Postby Riamus » Mon Aug 12, 2013 10:16 am

leapdog1 wrote:For two weeks now I have driven every day. No 3 day and no 4 day. I also have more than 5 friends connected in facebook but no first friend and no 5 friends bonus. I have looked everywhere to contact support and can find no way to contact them. Only these forums or FAQ. In the forums everyone keeps saying to go to the support tab but there is no way to contact support there only to ask a question in the quick help, wiki or forums.

Why is it so hard to find out how to contact support directly?

How can I get the bonus resolved?


As the Wiki states, those X day achievements cannot all be achieved in the same week. If you've only driven 2 weeks every day, then you'll only have the first couple of achievements. You should get the next one the next time you drive all week, and then the next on the following week.
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Re: Bonus Candy not unlocking

Postby Riamus » Sat May 18, 2013 9:11 pm

It does seem to give you days 1 and 2 in the same week and then you get the others once a week after that. I agree that it should be changed to either let you get them all in one week or call those weeks instead of days so that it makes sense to new users.
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Re: Bonus Candy not unlocking

Postby Riamus » Wed May 15, 2013 2:09 pm

Update: I received my 3-day candy today, so maybe it's been fixed. We'll see if I get day 4 and 5 over the next 2 days.
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Re: Bonus Candy not unlocking

Postby Riamus » Tue May 14, 2013 4:26 pm

I saw that for last week as well. I got the day 2 bonus on Tuesday, but never received any other and I drove M-F last week with Waze on. I was thinking it might use a different start/end day than Monday, so am waiting to see if it worked this week.
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Re: Bonus Candy not unlocking

Postby MoeMoeMtl » Sun Jun 09, 2013 12:08 pm

There is definitely an issue with the assigning of Bonus Candy. I have been driving with the App for over 3 months and still haven't received the bonus candy for driving 4 days straight. Not sure where I submit the issue but thought I would start here.
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Re: Bonus Candy not unlocking

Postby mikemey » Tue May 14, 2013 6:03 pm

I've had this happen for 4 or 5 weeks in a row - I'd drive every day, and no credit, nothing.
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