Ok, lets make the solution simple :Step 1.
Read the Wiki section on Bonus points and road goodies
to ensure that you are eligible to contact support for some Candy / Achievement that you did not get. This includes ensuring that you understand that the "First week you drove nnn
days" does not seem to unlock all in one week any more, and that you also have waited for at least one full weekly cycle of point updates to complete. If you are not eligible, do not continue.Step 2.
Go to the Waze support site
and type "Bonus Candy not unlocking" into the Quick help bar. Two topics are displayed, the first relating to "Points or routes not updated (Missing Points)" and the second one is "Achievements won't unlock".Step 3.
Read the section on "Achievements won't unlock
" and note that it states "Please contact us if you didn't get candies that you collected.
". The instructions on "How to contact us", is detailed in the Wiki Frequently Asked Questions
, which is very good (read compulsory) reading material in general.Step 4.
Read through Question # 35
and pay special attention to the "nanoRep - Quick Help
" paragraph.Step 5.
Now that you that have read through the section and you understand it's contents, simply follow the 8 easy steps in Question # 35
to file your official complaint that you were short-changed on the Candies.
Hello sir, I have discovered today that the Wiki doesn't really provide the correct answer, though it does get users started on the right path. You can refer to my post here
, where I actually just outlined the process by trying to follow what is typed in the wiki.
Here's the deal, none of the initial categories that are displayed actually help you arrive at the submit a ticket (or whatever it's called).
Once you get to step #5 as outlined in Question #35, you are brought to this page:
Naturally users will click points, that is what they are missing, after all. Clicking points brings us here:
If you follow any of the links in this page, none of them will bring you to the latter half of step #6 in Question #35, the part where you are able to fill out the form to contact nanoRep. I believe this is why some users are frustrated. The Wiki is telling them to go here, but when they get there, they aren't finding what the Wiki is stating they should find.
In order to access the form, they will need to click More>> near the bottom of the list:
From there they should click: Problems with my Waze account:
And finally, the link that is talked about in step #6 of Question #35 is visible:
Which will take them to this page, where they can finally contact someone:
In my opinion, the Wiki should be updated with more clear instructions to help people who are having this problem, it's a popular topic, and after some personal research, I don't feel the Wiki gives accurate enough help in regards to solving the issue.
Or perhaps I can make a new post that can be stickied. Up to you guys.