iOS 3.7.7 Official Feedback Thread

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Re: iOS 3.7.7 Official Feedback Thread

Postby slandrum » Fri Feb 21, 2014 6:13 pm

It's happening on Android too (clipped or missing street names). I think there's been some issues with the TTS servers not getting data to the phones.
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Re: iOS 3.7.7 Official Feedback Thread

Postby smithtanya20 » Mon Dec 16, 2013 5:04 am

This update sucks! Since the update the maps are off to include my normal routes Home & Work. For the FIRST TIME EVER Waze sent me in the wrong direction & got me lost. Please figure out whats up with the maps & routing because it's all wrong!!!!
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Re: iOS 3.7.7 Official Feedback Thread

Postby speedlever » Thu Dec 12, 2013 1:44 pm

Just updated to 3.7.7 this morning. I thought there used to be a button to send a request to pickup someone. They would respond and Waze would generate a route to go to their location.

Am I remembering correctly? If so, does that option still exist in the new version?

Otherwise, no lag, slowdown, or other issues as reported above.

Edit: Nevermind. I found it, just didn't look hard enough. ;)
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Re: iOS 3.7.7 Official Feedback Thread

Postby srichgtr » Thu Jan 09, 2014 4:02 pm

Fuel station search/fuel prices feature now borked.

Error message: uh-oh no petrol stations nearby. It used to find several. I guess someone has changed the radius on the search and made it tiny. Tried it with both wifi and 3g mobile data.

I think it went missing in a previous update but it hasn't been resolved by 3.7.7.
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Re: iOS 3.7.7 Official Feedback Thread

Postby srichgtr » Tue Jan 21, 2014 1:59 pm

davipt wrote:
srichgtr wrote:Fuel station search/fuel prices feature now borked.

Error message: uh-oh no petrol stations nearby. It used to find several. I guess someone has changed the radius on the search and made it tiny. Tried it with both wifi and 3g mobile data.

I think it went missing in a previous update but it hasn't been resolved by 3.7.7.


The petrol stations issue is a Backend issue that sometimes happens, but fortunately it's independent of the client and from the backends for the maps and routing. It should recover shortly ;)


Still waiting for it to do so...it's been broken for months now. :roll:
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Re: iOS 3.7.7 Official Feedback Thread

Postby stephenstrath » Thu Dec 12, 2013 10:49 pm

Hello,

I have been a longtime user of Waze. I have been with you guys since 2010. And for some reason have stayed with the app. I purchased an AppRadio in 2012 when I heard waze would support Appradio. In the last year I have grown extremely frustrated with the lack of support and reponse from waze as far as Appradio is concerned. Appradio users are ignored release after release. I suffered through all the glitches of the keyboard not working, image not properly fitting the screeen, unable to swipe or navigate via the Appradio, there seemed to be an issue with every version Waze released (To be expected with earlier versions/no excuse for the most recent versions). It was not until August 28th, 2013 that a version was released that actually worked on my Appradio (version 3.7.3). That means it took the developers an entire year to develop a version that worked (even though waze was listed on Pioneers website and Waze themselves advertised compatibility the entire time). It is my opinion and anyone who knows good business and customer service that you do not release something to the public that does not work, or segregates an important user of your application. So with the introduction of version 3.7.6 and the subsequent 3.7.7 you have taken 10 steps back in my opinion. The market of users who use an external device to navigate such as Pioneer Appradio, JVC, Sony, Applink are a very important market. One you should be paying close attention to.

I will list same issues that I listed about 3.7.6 that were not fixed in 3.7.7.

• There is a dead space (black bar) above the image on the external appradio screen (about 10px) This means the image is not filling the entire screen. Perhaps an easy dimensions problem?
• I am unable to scroll anywhere but the main menu. For example I can not scroll throughout any menu's in settings, I cannot scroll through favourites, I can not scroll through step by step turns during navigation and I can not scroll through results after searching.
-What does that mean? I can not use your app! And neither can any of the other numerous Appradio users.

I have little hope any of this information will even be passed along to the developers. As my experience with Waze is becoming more and more negative, and when I report things like this, there is not even acknowledgement that the developers are aware of the issues and are working on fixing them. A simple compiled list of reported bugs/issues that informs users you are working on a fix would alleviate much of the anger some users feel, but a lot of what users seem to report, falls on deaf ears. For once I would just like someone to respond and let the users know they are sorry for any problems users are experiencing. It is the companies responsibility to make sure ALL USERS are getting the best experience from that said companies product.

I congratulate Waze on its nice layout, features and ease of use (when it does work, experienced this minimally) and how far they have come in three years. I do love some of the things being implemented, but I think not being able to use your app should take precedence over a new look, or new features. Should you not focus on creating an app that works before focusing developers time and energy on the layout? Lets create an app that ALL users can use. I would appreciate hearing from someone from Waze on this matter.
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Re: iOS 3.7.7 Official Feedback Thread

Postby stephenstrath » Sat Dec 14, 2013 9:52 pm

ninja98r wrote:The last two Waze updates have really made the appradio user experience terrible!

You can no longer scroll on menu's and/or search results. The top section of the appradio also has a blank black section. I would recommend all appradio users to not update if your currently running version 3.7.3


I wish I had not upgraded. 3.7.3 was the only version Waze has released with no issues on the Pioneer Appradio. It seems us Appradio users are consistently ignored and Waze is more concerned with creating a pretty layout then creating a product that works.
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Re: iOS 3.7.7 Official Feedback Thread

Postby stephenstrath » Thu Dec 19, 2013 10:25 pm

I have included a photo of the black bar present on the Appradio screen that many users are reporting. It is present as long as the map is displayed. Another thing to note is that when a menu is full screen it fills the screen as it should, the problem is only present when the map is displayed.
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Re: iOS 3.7.7 Official Feedback Thread

Postby stephenstrath » Sat Jan 04, 2014 7:02 pm

I will just note that the black bar present at the top of the Appradio seems to be the exact dimensions as the status bar that would be present on the phone.(the bar with displayed time, battery percent, cellular reception, ect.) Perhaps when the image is being mirrored from the iphone to the Appradio the developers did not account for that extra few dimensions. I really really would like to hear a reply to this message from someone with some acknowledgement, as everything I write seems to fall on deaf ears.
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Re: iOS 3.7.7 Official Feedback Thread

Postby stephenstrath » Tue Jan 14, 2014 6:13 pm

So with every post I have made about the Appradio issues, not once has anyone from Waze or a Waze "Champ" acknowledged that this issue has been recorded and someone is working on it. Obviously Waze doesn't give a fuck about its users and like iv'e ended all my messages with, my reports fall on deaf ears. Whether I post here or I send my logs, I here no reply, I have never seen a company undervalue its users so much. Waze has the potential to be a great app, too bad the support and lack of communication or acknowledgement of its problems ruins that completely. Honestly at my wits ends with Waze. You guys are doing a great job at running this app into the ground
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