"No Connection" when trying to report via voice?

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Re: "No Connection" when trying to report via voice?

Postby Darthreflon » Sat Jan 25, 2014 11:12 pm

I have the same issue. I'm using the Galaxy S4 with latest Waze update. None of the voice commands work at all. And yes I've searched for issues before and I can never find what I'm looking for. I would like to know how other people find the relevant info when others can't.
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Re: "No Connection" when trying to report via voice?

Postby Darthreflon » Sun Jan 26, 2014 3:29 am

The voice is the default female voice for the u.s. I've tried using blue tooth and not using it.

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Re: "No Connection" when trying to report via voice?

Postby davipt » Fri Jan 24, 2014 9:31 pm

I'd recommend you find out your country's android or client expert, or someone with knowledge to help you end-to-end. With the enabling of ASR per country, I suspect there may be some glitches around between configurations pushed into the client, backend availability, TTS, who knows. Together with the expert, he can help you gather the files from your device, namely the preferences file, which should show the configured ASR and TTS mode (and URL's), and the log files to see what kind of error is the client showing after you try to use the ASR. With that information it's easier to ask the Waze developers to try to identify the issue, if any. I'm mentioning this because similar stuff happens with TTS and gas stations, when for some reason the client doesn't get the proper configuration from the server side.
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Re: "No Connection" when trying to report via voice?

Postby davipt » Sun Jan 26, 2014 12:16 am

reflon wrote:I have the same issue. I'm using the Galaxy S4 with latest Waze update. None of the voice commands work at all. And yes I've searched for issues before and I can never find what I'm looking for. I would like to know how other people find the relevant info when others can't.


Let me try to help just to gather more information for my own problems ;)

1. are you trying to use the ASR directly into the device, or connected via bluetooth
(bluetooth ASR seems to be broken at least on IOS)

2. what are your device language, or the voice that talks to you, country, something?
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Re: "No Connection" when trying to report via voice?

Postby davipt » Wed Jan 29, 2014 10:21 pm

It looks like the same bug on iOS. When playing through the car, via Bluetooth, ASR also tries to listen through the mic on the car but fails to capture any sound. It also doesn't listen to the device mic. Known bug, hope the fix will come soon.
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"No Connection" when trying to report via voice?

Postby jrtwynam » Mon Jan 20, 2014 9:51 pm

Hi,

I'm not sure if this has been asked before - I did a search of the forum but didn't find anything. Today on my way home from work I tried to report a cop on the road, so I waved at my phone to start the voice prompt. It first said "wait", then switched to "listening" for maybe half a second, then it said "no connection". I know that my data connection was working because all the traffic data was being downloaded fine, plus I had a couple of non-Waze notifications come through. Anyone have any idea what happened here?

Thanks.
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Re: "No Connection" when trying to report via voice?

Postby jrtwynam » Fri Jan 24, 2014 2:18 am

So far, nothing I've tried has worked. I've tried simply restarting my phone, uninstalling and reinstalling Waze, uninstalling and deleting the Waze folder and then reinstalling Waze. I've tried using my phone's data connection as well as my home WiFi, as well as using my work phone's WiFi hotspot to let my personal phone connect to. I get the same "no connection" error in all cases. Thankfully, the app does still direct me properly and warn me of upcoming hazards. The only thing I can't do with the app is report anything I come across (via voice - the touchscreen reporting still works, but I can't do it that way because it's unsafe and I think it might even be illegal here). If anyone has any ideas why I'm getting this error, I'd appreciate hearing them.

Thanks.
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Re: "No Connection" when trying to report via voice?

Postby jrtwynam » Fri Jan 24, 2014 11:50 am

Thanks for the reply. I have a Samsung Galaxy S4 - the voice commands used to work, but all of a sudden I started getting this error. Right now, none of the voice commands work because it doesn't even get to the point where it says "listening" - it goes from "waiting" to "no connection".

I've uninstalled and reinstalled the app several times, usually with a complete reboot of the phone in between. During some of those uninstalls, I also deleted the Waze folder from my phone's internal storage (which is how I got rid of the choppiness in the voice guidance that many others have mentioned). I've tried using voice when connected through bluetooth as well as when it's not connected, and get the error in both cases.

I've done a search on the forums for this, but didn't find anything relating to this problem - it seems your search skills are superior to mine. :oops: The results I got all had to do with choppy voice guidance.
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Re: "No Connection" when trying to report via voice?

Postby jrtwynam » Wed Jan 29, 2014 12:04 pm

I sent this issue in to Waze, and they told me that it's a known issue and they'll be releasing a fix soon. Maybe that was just a standard answer, or maybe it's true - I dunno.

As for ASR, I know that the voice guidance is played through my car speakers, and that part works pretty well. I don't know if that means that my attempts at voice commands also travel from my car to the phone via bluetooth, or if it's just the phone's speaker that's listening. My device language is set to English (US), and I'm using Tom as the voice.
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Re: "No Connection" when trying to report via voice?

Postby jrtwynam » Fri Apr 03, 2015 4:40 pm

I just briefly tried that while sitting at my desk here, and it stayed on "listening" instead of showing "no connection". Definitely looks promising, but I'll have to try it when I'm out driving. Great find!
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