No Events at all

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Re: No Events at all

Postby Machete808 » Fri May 09, 2014 8:52 pm

Yes, it's in Hawaii.

I have to admit I don't understand how localization works, so I'm not clear on why our two areas, 6,000 miles apart, are connected in this way. But since I sometimes get traffic reports from distant places in my app -- and it's always Puerto Rico -- we must be connected.
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No Events at all

Postby x556 » Fri May 09, 2014 9:19 pm

I see the connection in the way that we both are on North America servers but not adjacent to the states, I noticed that in the Virgin Islands as well there is no visible activity. They are part of the US but not adjacent to the main land. Now on the ROTW servers I can even see our neighbor's activity, those that are not part of US, so I believe there is son sort of mixup in how the servers react to US territories and non contiguous states. Idk if Alaska has Wazers but I certainly don't see any activity there either.

About the reports you see from Puerto Rico, when was the last time this happened? this may be a clue to what the problem is and it might be productive to forward this to Waze.
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Re: No Events at all

Postby x556 » Tue May 13, 2014 11:51 am

Image

I'll keep my mouth shut till next week.
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Re: No Events at all

Postby Machete808 » Tue May 13, 2014 12:17 pm

Thank you. I'm still getting URs about this problem, as well as the map not being visible to some.
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Vicki
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Re: No Events at all

Postby Machete808 » Mon May 26, 2014 12:01 am

Just to add: Still getting complaints, and experiencing myself, trouble getting reports to stick. Had one today disappear. In case I can't get the attachment to upload: I got an "all reports" page with only two entries: one from the Big Island of Hawaii, and the other from Puerto Rico.

photo.PNG
photo.PNG (99.59 KiB) Viewed 510 times
Aloha,
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Re: No Events at all

Postby Superfraggle » Mon May 26, 2014 12:04 am

That must be one hell of a jam to be 6000 miles away, yet still be "around you" :D
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Re: No Events at all

Postby x556 » Mon May 26, 2014 12:09 am

Yeah, nothing new there, PR and HI are on the same boat. Today they told Fred via Twitter that they're still working on it. Today I had a bad experience with road closures, since they don't stick, Waze still thought I could go on that road and rerouting was hell to work out. I have my eye on this situation, it's pretty bad, trust me, I'm on this everyday.
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Re: No Events at all

Postby Machete808 » Thu May 29, 2014 12:36 am

x556 wrote:Yeah, nothing new there, PR and HI are on the same boat. Today they told Fred via Twitter that they're still working on it. Today I had a bad experience with road closures, since they don't stick, Waze still thought I could go on that road and rerouting was hell to work out. I have my eye on this situation, it's pretty bad, trust me, I'm on this everyday.


I've been getting zippity-doo-dah in reports for the last day or so. I know other Wazers here have had this situation even longer (not sure why the problem seems so sporadic). The last report I got was this:

waze.PNG
waze.PNG (47.51 KiB) Viewed 497 times


The Puerto Rico link, again.

Today I filed my own support ticket. I realize you said they're working on it. Just wanted to add another nudge to the misery of the techs! :?
Aloha,
Vicki
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Country manager, Thailand
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Need support?
support.google.com/waze > Popular topics > FAQs > Other > Open a ticket
Editing links:
How to handle parking lots
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Re: No Events at all

Postby x556 » Thu May 29, 2014 2:11 am

vickimachado wrote:
x556 wrote:Yeah, nothing new there, PR and HI are on the same boat. Today they told Fred via Twitter that they're still working on it. Today I had a bad experience with road closures, since they don't stick, Waze still thought I could go on that road and rerouting was hell to work out. I have my eye on this situation, it's pretty bad, trust me, I'm on this everyday.


I've been getting zippity-doo-dah in reports for the last day or so. I know other Wazers here have had this situation even longer (not sure why the problem seems so sporadic). The last report I got was this:

waze.PNG


The Puerto Rico link, again.

Today I filed my own support ticket. I realize you said they're working on it. Just wanted to add another nudge to the misery of the techs! :?


Actually the more the better, they need to understand that this problem is affecting hundreds of people, if not thousands. Maybe this weight might shift their priority to fix this issue once in for all.
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Re: No Events at all

Postby Machete808 » Thu May 29, 2014 8:09 am

Here's the reply:

--------

In reply to your inquiry "I can't see any traffic reports"

We have a server problem in Hawaii, Puerto Rico and more island like those.

We are working to fix it as soon as possible because we know you guys can't see other drivers, reports ect'.

I hope it will be fixed soon.

Sorry for the inconvenience.

Best Regards,

Natali
Aloha,
Vicki
Hawaii State Manager
Area manager, Los Angeles
Country manager, Thailand
Image Image
Need support?
support.google.com/waze > Popular topics > FAQs > Other > Open a ticket
Editing links:
How to handle parking lots
Machete808
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Joined: Mon May 28, 2012 12:36 am
Location: Kaneohe, HI
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