Please don't think me arrogant, or obnoxious, but as a forum poster I always check sources and resources prior to posting. ( Which is why I post very little)
Perhaps, I should have added that the client added only 30 minutes of the journey out of 3 hours time, and that 30 minutes was in an urban city.
In addition, I have looked at the both the phone, its OS, and network tower system and believe now that this may have been a problem with communication between a phone working on 4GLTE and a rural area on 3G or worse. Some areas had no cell phone service at all.
As it is, 3 days later, I have gained the munchy footage, but not the editable area.
What I was looking for was confirmation that others may have had this issue, not a brush-off to the FAQ.