Cannot save my favorites

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Cannot save my favorites

Postby ptbizinfo » Thu Jan 29, 2015 1:20 am

I've read all the instructions and I'm sure that I'm following the right procedure but I just can't save anything to my "home" or favorites. Can anyone help with this?
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Re: Cannot save my favorites

Postby mikupoiss » Thu Jan 29, 2015 12:36 pm

What does it exactly mean that you cannot save them? It isn't stored? No option to save?
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Re: Cannot save my favorites

Postby sguttag » Wed Sep 23, 2015 9:33 pm

Within the last month or so (no doubt after an update), I can no longer add any new favorites.

I'm using a Samsung Galaxy S4, running Android 5.0.1 and Waze 3.9.5.4

When going to the Favorites screen...scroll to the bottom, the option to add a favorite is no longer there. If I search for a location. I can save to favorites but when I check to see if it is there, it is not.

An interesting thing was when I deleted a no longer needed favorite one of the ones I did save but wouldn't show, popped up at the bottom of the list so I'm thinking there is a bug in the current Waze that is preventing the app from scrolling all of the way to the bottom. So it has an arbitrary limit to the favorite quantity. And the limit seems to be 100. I have more favorites than that (and need more).

-Steve
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Adding Favourite issue

Postby Waynesterr » Thu Mar 10, 2016 3:54 pm

Been using Waze a while now and think it's great however it's so frustrating when adding a favourite! Sometimes it works but mostly not! I generally add a favourite by the drop pin method when I arrive at destination, select the "i" then rename & exit back to map but when I look in favourites it's not there!
I've tried deleting & reinstalling app after soft boot of iOS device but makes no difference.
If anyone can advise on this issue I'm having I'd be most pleased.


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Re: Cannot save my favorites

Postby vince1612 » Thu Mar 10, 2016 4:00 pm

Did you check documentation in the Waze help already to see if anything helped?
https://support.google.com/waze/answer/6262577
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Re: Cannot save my favorites

Postby Waynesterr » Thu Mar 10, 2016 4:31 pm

Yes I did but doesn't matter what method of adding favourite I try it still won't add to favourites list nor can I search for it either.


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Re: Cannot save my favorites

Postby vince1612 » Thu Mar 10, 2016 4:50 pm

I'm not sure why this is happening to be honest, it's weird from what you are saying it should be working.

Try submitting Debug logs to Waze: https://support.google.com/waze/answer/6270063
And then opening a support ticket: https://support.google.com/waze/answer/6276841

They might be able to figure out what's wrong looking at your logs.
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Re: Cannot save my favorites

Postby Waynesterr » Thu Mar 10, 2016 4:55 pm

Thanks Vince, will do that I think! If I get an answer I'll be sure to put an update on here, may help some other frustrated Wazer having the same issue. Cheers!


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Re: Cannot save my favorites

Postby TeresaPreziosiHappy » Wed Apr 19, 2017 1:40 am

Find out any solution to this?
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Re: Cannot save my favorites

Postby Aireyel » Wed Dec 13, 2017 9:11 pm

Has anyone found a solution to this problem? I had it with my old phone (HTC9) and my newer phone, HTC10. I can't add favorites or set my home or work address.

Any help would be appreciated!
Thanks!
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