Hi, I believe the company is based in LA, so it was rather a surprise when I set a trip from my house in Tarzana to Westlake Village. Instead of taking me on the 101 all the way to Westlake Blvd, the three options insisted on trying to take me on Mulholland Highway ! One took me on Ventura Blvd,then off up into the hills, then back down again, onto the 101 eventually at somewhere like Agoura...the other two also took me all over the place...everywhere but the obvious 101!! This, by the way, was at 9:30 pm...so traffic was not an issue...! Try setting the route from the top of Reseda...cross street Winford Ave., to Dewberry Court and Triunfo Canyon in Westlake Village...you'll be surprised at the strange suggested routes!