Missing segments

by **OhioStMusicMan** » Thu Nov 22, 2012 3:04 am

Last night, after never seeing this issue, it happened numerous times and each time more seemed to be missing. I know I was not the only one in the area to have it happen to as I've seen several URs throughout northern Ohio describing the same problem.

by **MisterMooCow** » Thu Jan 17, 2013 6:01 am

jasonh300 wrote:Jhfrontz, if that happens again, send your logs In along with a note to support. Be sure you're set to Debug mode.

It's been a while since I looked at how to do this-- the wiki page says to do the 2##2 search in navigation and then reboot the phone-- do I really need to reboot the phone or is it sufficient to just terminate the app (truly terminate it, via a double-home and then press-and-hold on the app's icon for an iPhone) then restart?

Also, what's the penalty for always running with debug mode turned on?

by **MisterMooCow** » Tue Jan 15, 2013 4:11 am

jasonh300 wrote:
Are you saying you're still seeing a failure of segments to load?

Is that the "proceed to highlighted route" and/or spontaneous recalculation of a route while, say, having been continuously on-route and on a freeway for many minutes?

It just happened to me on Saturday night (on a rural freeway).

by **KB_Steveo** » Tue Jan 15, 2013 12:44 pm

I was just going to edit my post to say that Waze might have actually fixed the problem too - You guys beat me to it.

by **KB_Steveo** » Tue Jan 15, 2013 3:22 am

I'm pretty sure I have it figured out.

After talking to bigbear3764, the theory is:

(1) Map tiles in the live map have corruption that causes them not to download to the current client version
(2) The current live map tile generation process only generates new tiles when changes have been made.
(3) If you edit the area where the problem is occurring, it will force a rebuild of the affected tiles and fix the problem.

edit the geometry of the affected road
If the area is locked above your level, (1)draw in a new road. (2) save. (3) delete the road. (4) save again (I waited for the live map to be updated before steps 3 and 4 - others I've talked to did all 4 steps at once)

So far this has worked in all the areas I have had this problem.

by **KB_Steveo** » Sat Dec 29, 2012 3:46 am

I'm still having problems with this. Does anyone know what's going on? I have a couple of permalinks of areas that others have submitted UR's at with the same problem if that helps. https://www.waze.com/editor/?zoom=0&lat ... 4,37695771
https://www.waze.com/editor/?zoom=2&lat ... 3,62096354
https://www.waze.com/editor/?zoom=2&lat ... 0,61967791

by **KB_Steveo** » Thu Nov 29, 2012 1:48 am

I did a wipe, I think (I deleted the waze folder off my phone) and installed 3.5.1.4 and still am having this problem.
It's better now with the update from 3.5, but I still have a problem with small squares that don't show up at the closer zoom levels.

by **jwkilgore** » Fri Nov 09, 2012 8:49 pm

I updated to 3.5 and drove from Tennessee to Ohio on Saturday, then drove back last night. Both times it's exactly like the OP said. Missing map segments in the client at some zoom levels, and continually having it beep and re-calculate the map near those segments.

Interestingly, though, it's not entire editor segments. One location where I left a UR pin the segment is 15,707 meters long (almost 10 miles, a ridiculously long segment that kills any usable traffic congestion reporting, but that's an argument I gave up on). But the short missing pieces of road were in the middle of this long segment.

I was running Waze on an Android (3.5.0.3) and two other people in the same vehicle were running iPhones (3.5), all were having the same problem.

by **jasonh300** » Tue Jan 15, 2013 2:03 pm

Jhfrontz, if that happens again, send your logs In along with a note to support. Be sure you're set to Debug mode.

Via my iPhone 3GS.

by **jasonh300** » Tue Jan 15, 2013 6:25 am

jhfrontz wrote:
jasonh300 wrote:
Are you saying you're still seeing a failure of segments to load?

Is that the "proceed to highlighted route" and/or spontaneous recalculation of a route while, say, having been continuously on-route and on a freeway for many minutes?

It just happened to me on Saturday night (on a rural freeway).

Both AFAIK.

Via my iPhone 3GS.