DwarfLord wrote:... in the case of User Requests, "Not identified" does NOT escalate; but rather it closes out the UR with a nice note to the requestor saying "sorry we can't see how to help resolve this" and that's it. Is that right? URs do not escalate regardless of whether they are "Solved" or "Not identified"?
DwarfLord wrote:(p.s. It's a head-scratcher for me why the guidance wants Update Requests bumped up -- oops, "not identified" -- even if they appear invalid. There appear to be a lot of invalid Update Requests. Seems like this would swamp the "not-identifed" editing crew. However I do understand why local knowledge can be so helpful in understanding automated problem reports and can see why those should typically not be bumped up.)
DwarfLord wrote:But one Waze guidance page says mark them not identified while another says that could cause more harm than good and to mark them solved.
Maybe we need WME tooltips for these terms even more than I thought...something to help arbitrate potentially contradictory guidance
Users browsing this forum: No registered users