I would like to request the ability to create & store responses to UR's. They can either be predetermined by Waze so we establish uniformity or allow each editor to create their own. Then once you have your responses saved, you can select them from a drop down box, which will then insert the text of the saved UR response in the comment field, the editor can then add more comments if need be and then send it off to the reporter. I have a bunch of pre-typed responses in MS Word and its a big pain going back and forth to copy and paste them with each different UR. If Waze is going to control these instead of allowing each editor to create their own then 2 MUST haves are for missing info & how to correct "What do I do when Waze has my destination or address at the wrong location?
The missing info template should be something like this:
"We are unable to determine a problem with your routing. Please provide additional details about the problem you experienced and your approximate destination so we can resolve your issue. If no response is received, this report will be closed after 7 days. "
Also, it would be nice to have a saved response about URs for non-map problems such as NO GPS, Unable to connect to routing server errors, &/or No Network Coverage.. I get a lot of UR's with complaints for these which I often reply with possible causes/solutions.