Major highways disappear when zoomed out

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Re: Major highways disappear when zoomed out

Postby mssusa » Mon Dec 24, 2012 2:52 pm

No luck here. We are facing server issues for 2 weeks now. It was reasonable yesterday and this morning (except the failure to contact the routing servers), but it is down now. I tried 3G and 2 different ISPs with no luck.

I'll report back with my findings if and when the servers work again.

Sent from my GT-I9100 using Tapatalk 2
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Re: Major highways disappear when zoomed out

Postby Unholy » Mon Dec 24, 2012 12:04 pm

Hi,

Sorry I wasn't clear - my bad.

We uploaded this fix the the World server first, the NA server should be updated with this fix in a day or two (if everything goes as plan).


Thanks,


Ori
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Re: Major highways disappear when zoomed out

Postby Donkeyfumbler » Sun Dec 23, 2012 11:25 pm

I can confirm that everything is now displaying properly for me as well (in the UK). Big relief :D

Hope it gets fixed for those of you in NA.
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Re: Major highways disappear when zoomed out

Postby AlanOfTheBerg » Sun Dec 23, 2012 11:24 pm

AndyPoms wrote:Alan, there was a map tile update today (http://status.waze.com/) for the ROTW Server, but not one for the NA server. Maybe this has something to do with it...

I did notice that NA didn't have an announcement today, and you are likely right on with your assessment. Waze's announcement that it was "fixed" wasn't infrastructure specific, so I was hopeful.
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Re: Major highways disappear when zoomed out

Postby AndyPoms » Sun Dec 23, 2012 10:46 pm

Alan, there was a map tile update today (http://status.waze.com/) for the ROTW Server, but not one for the NA server. Maybe this has something to do with it...
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Re: Major highways disappear when zoomed out

Postby AlanOfTheBerg » Sun Dec 23, 2012 10:42 pm

Definitely not working for me. I did notice that, as I tried several times, that the "refreshing map tiles" message would appear for several seconds and sit at 0% and then go away. The screen would do a couple "blinks" as if it was actually refreshing, but a couple of times, the data usage in the session was very small.

I do see lots of Wazers on the map, so the server connection is working, and least for that data. However, at zoom level 6, all segments disappear.

I tried this both on Wifi and LTE and with the same results of nothing to see.
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Re: Major highways disappear when zoomed out

Postby AlanOfTheBerg » Sun Dec 23, 2012 10:34 pm

fvwazing wrote:Did you clear, Alan? I did and get to 11 steps.

I did, yes. I shall try again. Maybe they thought it was Intl only?
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Re: Major highways disappear when zoomed out

Postby AlanOfTheBerg » Sun Dec 23, 2012 4:26 pm

Unholy wrote:Please note - users who already experienced this problem, have already downloaded the problematic tiles - they will need to do a "refresh map tiles" from the client in order to download the fresh set of tiles.

Ori,

This doesn't appear to be fixed to me. I just did a test and starting from as close-in zoom you can get. After I had tapped '-' six times, ALL segments disappear including highways and freeway. Are you certain this isn't an app issue?

-Alan
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Re: Major highways disappear when zoomed out

Postby Unholy » Sun Dec 23, 2012 3:57 pm

Hi,

We have just uploaded a fix to that issue.

Please note - users who already experienced this problem, have already downloaded the problematic tiles - they will need to do a "refresh map tiles" from the client in order to download the fresh set of tiles.

Thanks,


Ori
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Re: Major highways disappear when zoomed out

Postby Donkeyfumbler » Thu Dec 20, 2012 9:42 am

Thanks very much for the info Ori. Looking forward to this working in time to beat the Christmas traffic.

Apologies if one of my posts was a bit snarky, but when you've just sat in traffic for the second time because the app you used to rely on no longer works for you and no-one is even acknowledging there is a problem, you might be a little peeved too!
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