Why does Waze make it so hard to get support?

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Why does Waze make it so hard to get support?

Postby laseronefl » Mon Dec 10, 2012 6:13 am

Why does Waze make it so hard to get support?

I emailed because the help via email interface on the app is broken and all I get is an autoreply. Where are the humans????
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Re: Why does Waze make it so hard to get support?

Postby jasonh300 » Mon Dec 10, 2012 6:18 am

That's what the forums are for. What problem are you having?
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Re: Why does Waze make it so hard to get support?

Postby laseronefl » Mon Dec 10, 2012 6:21 am

Good companies offer help via email and phone. And when they do, the form WORKS.
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Re: Why does Waze make it so hard to get support?

Postby jasonh300 » Mon Dec 10, 2012 6:24 am

laseronefl wrote:Good companies offer help via email and phone. And when they do, the form WORKS.


What form are you talking about? This is a free app. I don't know of any free app that gives telephone support. If you clue me in on what type of help you need, I can tell you how to accomplish that.
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Re: Why does Waze make it so hard to get support?

Postby AlanOfTheBerg » Mon Dec 10, 2012 4:46 pm

Sending an email is not supported. However, using the form on the Support page :shock: is how to get direct support.

What part of the app sends an email? Could you post a screenshot?
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