There are some times I wish we were able to send the users a message back, but then there are times like this one where I'm glad we can't. There are quite a few of them I'd call douchebags for reporting something we as editors have no clue how to fix because we don't know what's wrong.
Although, there were two in San Antonio that kept reoccurring. I was able to fix one, but couldn't for the life of me figure out what was wrong with the other request. They kept popping up and I kept closing them. Both of them got onto the forums to complain about it and I was able to PM one to tell him to update his map on the app, the other one I didn't catch and another AM called me out on it. "The error is so obvious to me that yadda yadda yadda" and my only response was "take a piece of paper, draw a line on it. There's an error with that line, you tell me what's wrong with it."
Ugh....some of these people are frustrating me.