Problem with Real Time Closures

Problem with Real Time Closures

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by AILe85 Sun Oct 01, 2017 11:41 am

Hi all !

Since this morning (in France

), we have problems using RTC.

For example :
- can't close Permalink, I get the message "Failed to add road closure -118" (the number may change).
- could close Permalink, it seemed to work well, and the closure disappeared few minutes later, although it's shown in segment historic

- closures that seem to be correctly registered don't show at all in Livemap nor in the Waze app

Same things with beta WME.

Is there some work in progress about that ?
Thanks

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Re: Problem with Real Time Closures

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by AILe85 Sun Oct 01, 2017 12:59 pm

It seems to work better now, just could close some of the segments I couldn't close few hours ago.

But Permalink seems to be not closed (on WME and Waze app), but we can't add a closure on it for now (message "Road Closure time is overlapped -126")

Edit : closure of this segment now appears on the app (2 hours later), but not on WME. Not so important though, this closure is a short one

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Re: Problem with Real Time Closures

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by AILe85 Wed Oct 04, 2017 10:13 pm

Seems to be solved here

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Re: Problem with Real Time Closures

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by denysdgcf Sun Oct 01, 2017 11:51 am

Hi

The same happens in Brazil (Rondonia state).

Thanks.

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Re: Problem with Real Time Closures

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by tcalvert317m Wed Oct 04, 2017 8:02 pm

I have also noticed this in the U.S., in Texas.

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Re: Problem with Real Time Closures

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by Twister-UK Sun Oct 01, 2017 5:42 pm

Seeing problems adding advance RTCs in the UK - sometimes the RTC isn't being applied at all to a segment, sometimes it's being applied only in one direction.

Particularly noticeable when trying to apply the same RTC to a string of segments, where generally the first few to be selected will have the RTC set correctly, whereas the last one or two will generally see one of the problems noted above.

In the cases where the RTC only gets applied in one direction, it's then sometimes possible to edit the one-way closure to turn it into the desired two-way closure instead, however in other cases this throws a save error.

Occasionally I've also seen a two-way closure listed in the closures panel as apparently being an A-B closure *and* a seperate B-A closure with otherwise the same details, rather than a single two-way closure, however it then seems as if only one of those two closures actually exists in the underlying data as a session reload then lists only a single one-way closure for that segment instead...

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Re: Problem with Real Time Closures

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by Twister-UK Sun Oct 01, 2017 6:06 pm

Just happened again whilst I had the debug console open... In this instance, WME didn't flag up any error and appeared to have saved the closures correctly, however after refreshing the map view, one segment was showing just a one-way (A-B) closure rather than the two-way closures applied to the other segments in the multi-selection.

Looking at the server response returned to the POST request that submitted all the closure data, I noticed an "unsavedFeatures" section:

Full response:

Code: Select all

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and just the unsavedFeatures section:

Code: Select all

"unsavedFeatures":{"roadClosures":{"-112":{"errorList":[{"code":300,"details":"Failed to add road closure -112","geometry":{"type":"Point","coordinates":[-0.5285496551065061,51.64795175929831]},"objects":[{"objectType":"roadClosure","id":"-112"}]}],"errorLevel":"ERROR"}}}

So firstly the server isn't able to process every RTC save request properly. This is frustrating, but not in itself a problem given that it IS then telling WME that an error had occurred.

Secondly, when such an error occurs, WME isn't always then displaying a save error message in the UI, and instead is proceeding as if nothing had gone wrong, leaving the user to spot that the change they thought they'd just saved successfully hadn't in fact been applied. This is bad...

Twister-UK: Waze Local Champs; Posts: 4698; Answers: 2; Has thanked: 743 times; Been thanked: 4737 times

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Re: Problem with Real Time Closures

Quote

by Twister-UK Sun Oct 01, 2017 6:12 pm

And again... exactly the same type of response from the server with a corresponding lack of error messages within WME, but this time when trying to apply a closure to just two segments - so whatever the problem is here, it's not something that is only triggered when trying to edit too many segments at once.

Twister-UK: Waze Local Champs; Posts: 4698; Answers: 2; Has thanked: 743 times; Been thanked: 4737 times

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