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NEW - Popup for unread message on UR

Post by
Hi Editors,

Lately we opened a new popup for ROW and NA in the client that will be shown in case a user reported a map problem > an Editor responded to him > he never clicked on the push that he received.
image (4).png
The View Message button will redirect the user in the inbox, where he can see the Editor answer and continue the conversation, provide more info, and speed up the UR resolution.
We really hope to see a rise in the number of responses, and improve the discoverability of the Inbox.

The popup will be received only once per non-read message.

Let us know if you feel more activity!

Thank you,
R


Post by BtBalways
Is thisdependant on users having upgraded to latest client version? It won't happen on every new UR from now on?

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Post by BtBalways
BtBalways wrote:Is thisdependant on users having upgraded to latest client version? It won't happen on every new UR from now on?
Edit:-That is, ones that are edited but not responded to.

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Post by FasterinoSpeederino
Wow this seems to be a very good way to address the amount of answering reporters. I'm curious to see if we get more replies. :)
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Post by dspille
ldriveskier wrote:I would prefer it not be able to be turned off. Part of the problem with notifications of new messges now is that the notifications are turned off and never seen.
Completely agree.
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Post by caltedde
Good news.

Waiting for answers in my message box .....
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Post by G_W1Z
Thank you for this and your efforts toward improving UR communication between user and editor.
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Post by foxitrot
Very good.

And now it's the right time to fix the report position on the LiveMap snippet, attached to the report thread and finally to show also the initial message, which the wazer eventually typed in while reporting the issue.
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Post by ElcioEduardo
Wonderful, great news...

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Post by CleitonCasarotto
I have not received this pop-up yet. Is it open for everyone?
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