Alright, some feedback.
- It did not give a 'push notification' for me. Admittedly I wasn't running Waze at the time since I'm at home not driving. But the second Waze loaded I checked messages and it was there. There was basically no visual indication, in the app, that I had a pending message, before pressing the Waze icon and opening the menu and seeing it next to the messages button. (Maybe there would have been if I left Waze on for awhile? I dunno...it had enough time to detect the unread message to display so on the message button in the menu, so it would've been nice to be notified of it on load. Or better yet, 'push notification' even when I'm not running Waze so I instantly get the message. (Push notification for 'friend pickup requests' is kinda buggy the same way, it takes forever for me to get a message asking if I'm on my way to [random CDP name here].))
- The picture (on the waze app on the client) is kinda next to useless, it's zoomed in so much you can't really see. I happened to have it between two parking lot roads without names so that's probably why there were question marks instead of street names, but even then it didn't even show the full length of the segment to either side (and they were pretty small segments.) It did however give the full text of the report that I had sent and allowed me to view the entire conversation history from within the app, so that's great. It also said 'on X road' which is the closest named road, so that's sort of okay (although I wish it said 'near' instead of 'on' since that was the road behind the main road that the parking lot I was in connects to. If I wasn't familiar that X road is the one behind me I would've potentially thought it was an error.) It's just the picture that was really unhelpful.
- I got the e-mail at pretty much exactly the same as the timestamp here on the forum, so the e-mail was super quick. The notification in the client was timestamped for the same time as well, but with it not triggering a push notification since Waze wasn't running I don't know if it actually arrived at that time on my end.
- When viewing the conversation history, though, I noticed I could still see timestamps but they were for the wrong time zone. Would you consider setting this to the timezone that the report is in as a default? That would've been 8:44 PM (20:44) Nov 4 and not 01:44 Nov 5. And speaking of timestamps, in WME I can only see dates, no timestamps at all. Consider adding timestamps to WME?
- The e-mail is useful as well and I feel like probably a good way to reach reporters, but it includes a link to the map editor itself, which I have mixed feelings about. Perhaps it's showing people how to get to and use the editor a little too freely? Or perhaps people will figure out they can fix their own problems and improve the map even more? Who knows.
- Oh, and one more thing. I'm like, somewhat OCD about marking problems 'solved' or 'not identified' as quickly as possible. I like checking the map, sometimes several times a day, to clear the place of those little !'s. This whole waiting 7 days for a person to reply thing is killing me. Is there any way that we can mark something as solved or not identified, then if the user who reported it wants to they can reply and reopen it? I suggest that 'solved' locks the report from reopening (user will need to submit another if they still feel the issue needs looking into) whereas 'not identified' can be reopened if the user provides more information (preserving the entire conversation history)?
Heck, going with the whole 'reopen the not identified', now that conversations are in place, it'd be cool to shoot a second chance at all the 'not identifieds' in the last month or two, maybe longer. We can shoot them a message, flag them as not identified again to get them off the map, and maybe get some more information for some of them at least.
And going on the not identified suggestions, this one's semi-unrelated but I think it'd be good to have 'not identified' only remove the report from YOUR screen and not everyone's, with a system for how many other people should review it before it's hidden from everyone. I also think the higher the rank of reviewer, the fewer reviewers it needs, of course. But again if the reporter adds more info, it's reopened.
And that's my feedback.