Thortok2000 wrote: Oh, and one more thing. I'm like, somewhat OCD about marking problems 'solved' or 'not identified' as quickly as possible. I like checking the map, sometimes several times a day, to clear the place of those little !'s. This whole waiting 7 days for a person to reply thing is killing me. Is there any way that we can mark something as solved or not identified, then if the user who reported it wants to they can reply and reopen it? I suggest that 'solved' locks the report from reopening (user will need to submit another if they still feel the issue needs looking into) whereas 'not identified' can be reopened if the user provides more information (preserving the entire conversation history)?
Don't know about "reopening" what's been deleted -- that might be hard with a big database like this to keep deleted stuff on backup. But you might consider sending one last message through the conversations dialog a little while before you close it, including another point of contact for you. I use a junk email addy I don't care about publicizing. Or if you have a state forum, you might direct them there if they have further comments.
Anyway, the future contact point will appear in the email they get and in the app inbox (I'm going to think positively and assume the push delivery to the app will improve). I got one follow-up that way so far.