Waze forum

Hi all. First time on forum.

I reported a map issue and received a question via email. It says I can respond via mobile app or browser. The mobile app does not have this email in my Inbox and the browser based app does not seem to recognize the link I click to respond.

What is the best way to respond to this email?

thanks
michael
AManAndAMouse

AManAndAMouse wrote:Yes, thanks. It points to the area that I am in currently - not the area where the map issue was reported. Also I don't see any place in the browser version that might be similar to the mobile Inbox - ie: where I could find this email was sent to my account.

The map issue is sent from the location you report from, not from where you are looking on the map. The GPS location when you tap the Map Issue button is where the report is centered. The URL in the email has the lat/lon of that location.

There is no online inbox, it is only in the app. You should receive an email and a message in the app, though there's no guarantee they show up at the same time. Also, before going into your inbox, give Waze about 30s to sync with the servers before opening the inbox. The Inbox functionality is licensed from some other company and the functionality is a bit limited, so it won't dynamically refresh without exiting the menu, then re-opening.

Yes, thanks. It points to the area that I am in currently - not the area where the map issue was reported. Also I don't see any place in the browser version that might be similar to the mobile Inbox - ie: where I could find this email was sent to my account.

The email just showed up in my mobile app. It took about an hour between the email notification and mobile app notification.

AlanOfTheBerg wrote:The map issue is sent from the location you report from, not from where you are looking on the map. The GPS location when you tap the Map Issue button is where the report is centered. The URL in the email has the lat/lon of that location.

A couple of URs came my way asking to correct poor intersection positions in a rural area. The language of the URs was along the lines of "the intersection isn't here, it's 100 m north of here" and "this is where the intersection is really located". But it became clear that the location the reporter was referring to as "here" in both cases did not, in fact, correspond with where Waze placed the UR pin, but rather with a small green square (a miniature segment of track) about 100 m away.

Also, I have seen many cases where the UR pin is located at the snapped location, not the actual GPS position (that wasn't the case in the specific example above because both URs were along a road and any snapping, if it occurred, was trivial).

Both situations suggest that the UR pin cannot be relied upon to show the user's physical GPS location at the time of the report. But how Waze decides to locate the UR pin, and when it decides to provide the dreaded green square and what that green square really means, remain mysterious to me.

pfisher4007 wrote:I've received three questions from map editor nivekeel(3) on a map issue I've reported. I was able to reply to the first question but have been unable to reply to the other two. How do I reply?

Thank you,
Paula

Hi Paula, check your forum inbox. I sent you a PM and you can respond to me there.
Thanks,
Kevin

Have you tried to copy the link and paste it to another tab on your browser?

Sent from my GT-I9300 using Tapatalk

I've received three questions from map editor nivekeel(3) on a map issue I've reported. I was able to reply to the first question but have been unable to reply to the other two. How do I reply?

Thank you,
Paula