Waze leaving a bad taste

[brandonrossl]

I LOVE waze but it's going to lose users when things like this occur:


The Richmond airport is properly mapped but this other pin shows up in results causing people to be routed to a neighborhood behind the airport. This needs to be fixed asap but I cannot edit/remove that Pins Prediction entry.

HELP, the URs are driving me nuts!

[CBenson]

Never seen this before. In the client these come up with a star. At least one is shown as a waze ad. What is "Pin Pred Airports"? It appears to me that this data is coming from the advertiser's information in the waze database. Don't know what is going on here.

[redviper26]

Guys, we need some more info to check this. Can you send some of the URs? How is this affecting users? If it's not the first result, it stands to reason most would not choose it no?

The more details the easier it would be for us.

Thanks,

Noam

[CBenson]

Noam,
This is what happens if you search for the Richmond Airport in Richmond, Virginia. If you pick the first entry you are routed to the neighborhood behind the airport as Brandon stated. (This is the correct route to the Richmond Airport.)

I get the same list in the client:

Pins.png (67.08 KiB) Viewed 1325 times

The first entry is listed as an ad and all the "Pins Prediction 2" entries have stars. What do the stars mean?

If I ask for info for the first entry, the "ad," I get:

pred.png (35.84 KiB) Viewed 1325 times

So what is "Pins Prediction?" Where are these results coming from?

Note: I am using the Android beta version of the client.

[brandonrossl]

Guys, we need some more info to check this. Can you send some of the URs? How is this affecting users? If it's not the first result, it stands to reason most would not choose it no?

The more details the easier it would be for us.

Thanks,

Noam

They're all around RIC - Richmond International Airport

Also the Norfolk Airport has the same behavior as people seem to end up in the neighborhood behind it even when there's an entry for it.

[redviper26]

This seems to be an ads related bug. Should be fixed by Thursday - let me know if there are any issues.

Noam

[AlanOfTheBerg]

That "star" icon is a bad idea, too. It's too close to the star icon used for search results which are saved as a Favorite. The icon should be changed.

[brandonrossl]

SUCCESS! I LOVE YOU ALL!

[brandonrossl]

It's back: https://www.waze.com/editor/?zoom=3&lat ... layers=900

[CBenson]

I'm still routed correctly if I use the results on the waze tab. The problem is that the autocomplete results rely on the Google pin. Currently Google is placing the pins at the center of the airport boundary object. It has been very difficult to get these changed in the Google database. I'm not sure what to do with airports at this point other than to tell users to actually hit search and select the location from the waze tab.