Having stirred up so much interest/trouble, I think it's fair that I update everyone on where things stand from my viewpoint.
Obviously I'm pleased about the interest in this topic and the good things it has prompted so far. Other community members have been prompted to address HQ with their concerns - both publicly and through other channels.
HQ have been taking things very seriously. Several communities have been contacted directly about their concerns. I have, myself, had a call with Shira. HQ have also had at least one meeting about this issue and I expect we will be hearing more from them in the near future.
Notice I avoided using the word "soon" above. What we are asking for is not simple and HQ cannot wave a magic wand and make thing instantly better. For things to improve in the long term, proper processes need to be put in place and that can't be hurried.
I'm not asking anyone to refrain from speaking their mind. Only that you do it in a respectful, helpful manner and without unrealistic expectations.
I am being careful not to pre-judge where we will go from here. I could let my past experience and frustration make me pessimistic. I could let the results of the last week make me too optimistic. So I'm not making any solid predictions - but I am hopeful.
Obviously I'm pleased about the interest in this topic and the good things it has prompted so far. Other community members have been prompted to address HQ with their concerns - both publicly and through other channels.
HQ have been taking things very seriously. Several communities have been contacted directly about their concerns. I have, myself, had a call with Shira. HQ have also had at least one meeting about this issue and I expect we will be hearing more from them in the near future.
Notice I avoided using the word "soon" above. What we are asking for is not simple and HQ cannot wave a magic wand and make thing instantly better. For things to improve in the long term, proper processes need to be put in place and that can't be hurried.
I'm not asking anyone to refrain from speaking their mind. Only that you do it in a respectful, helpful manner and without unrealistic expectations.
I am being careful not to pre-judge where we will go from here. I could let my past experience and frustration make me pessimistic. I could let the results of the last week make me too optimistic. So I'm not making any solid predictions - but I am hopeful.
Re: Staff communication with community is broken