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NEW - Popup for unread message on UR

Post by Vespucci41
Hi Editors,

Lately we opened a new popup for ROW and NA in the client that will be shown in case a user reported a map problem > an Editor responded to him > he never clicked on the push that he received.
image (4).png
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The View Message button will redirect the user in the inbox, where he can see the Editor answer and continue the conversation, provide more info, and speed up the UR resolution.
We really hope to see a rise in the number of responses, and improve the discoverability of the Inbox.

The popup will be received only once per non-read message.

Let us know if you feel more activity!

Thank you,
R
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Post by Vespucci41
n4dog wrote:
Still have not seen this on my phone. Using a Samsung Note 10+ on beta.

Yeah we are aware and investigating the issue, In order to help us investigate and found the root cause can you please:

1. Get the Comment on UR push, but don't click on it
2. Open the app
3. If the encouragement isn't displayed, send logs
4. Share with us username and timestamp
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Post by Vespucci41
shmupi wrote:
Vespucci41 wrote:
shmupi wrote:Nice. When will it be available also for IL ?

Thx,
Shmupi
Is already open in IL.
Not working for IL from my test.

Pushed it to this UR. User on the Iphone side has not received the pop up

https://www.waze.com/editor/?env=il&lon ... st=4148494

Please check.

Thx,
Shmupi
Indeed we are looking into it.
Thank you,
R
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Post by Vespucci41
shmupi wrote:Nice. When will it be available also for IL ?

Thx,
Shmupi
Is already open in IL.
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Post by titchy_
Great addition! Thanks.
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Post by shmupi
Vespucci41 wrote:
shmupi wrote:Nice. When will it be available also for IL ?

Thx,
Shmupi
Is already open in IL.
Not working for IL from my test.

Pushed it to this UR. User on the Iphone side has not received the pop up

https://www.waze.com/editor/?env=il&lon ... st=4148494

Please check.

Thx,
Shmupi
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Post by shmupi
Vespucci41 wrote:
shmupi wrote:Nice. When will it be available also for IL ?

Thx,
Shmupi
Is already open in IL.
Nice. Thank you

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Post by shmupi
ldriveskier wrote:
jkl5 wrote:As a waze map editor this popup is annoying because i get it every day , maybe should be an option to disable it from setting
I would prefer it not be able to be turned off. Part of the problem with notifications of new messges now is that the notifications are turned off and never seen.
+1
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Post by shmupi
Nice. When will it be available also for IL ?

Thx,
Shmupi
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Post by n4dog
Vespucci41 wrote:
n4dog wrote:
Still have not seen this on my phone. Using a Samsung Note 10+ on beta.

Yeah we are aware and investigating the issue, In order to help us investigate and found the root cause can you please:

1. Get the Comment on UR push, but don't click on it
2. Open the app
3. If the encouragement isn't displayed, send logs
4. Share with us username and timestamp
I just went and checked it on my phone. Just sent logs in at 12:16 Eastern Standard Time. Was not working at all

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